Right. I can't find BBC Downloader on the list of installed programs. I don't recall installing it in the first place if I am honest so we maybe getting somewhere here. On the BBC site, the only software to install I could find is BBC iPlayer Desktop. Should I install that? The site advise not to if you are using a screen reader. Many thanks for your support. Amro _____ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Peter Holdstock Sent: 05 May 2011 7:51 AM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: WMP 12 and playing BBC programs Go to programmes and features and uninstall the BBC downloader then reinstall it and see if that works. Peter From: Amro Bilal <mailto:info@xxxxxxxxxxxxx> Sent: Wednesday, May 04, 2011 10:10 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] WMP 12 and playing BBC programs Hello all, After upgrading my system from XP to Windows 7 and WMP 12 I can no longer play downloaded BBC programs. When I check the licence of a downloaded program it says "you have no rights to play this file". When I first tried to play a BBC program in WMP 12 it asked me to install a plug-in, I did but no good. I tried downloading programs in Windows formats and for portable devices but got the same results. I'm not sure what to do next really. It could be that the media rights plug-in not installed correctly but I don't know how to reinstall it. Any ideas are welcome!