Hi, I'd be most grateful to hear from anyone else having the same or similar issues: 1. JFW 13 latest, Outlook 2003 Professional. When editing a word doc or Outlook message, Jaws tends to skip about, which is particularly annoying if you're replying to a long thread. 2. Using laptop keyboard lay-out, the double press of the laptop key works for a bit, then stops. Have disabled the mouse pad, so it isn't that. Have Intel HD graphics in the sys tray, and wondered if there was anything there which might need changing? Unfortunately the problems coincided with upgrading to the latest Jaws v13, Windows 7 64 bit and a new Samsung laptop, so it's harder to attribute causation. Any help much appreciated. Richard Richard Godfrey-McKay Telephone: 01738-445 880 Mobile: 07791 452 593 Richard Richard Godfrey-McKay Telephone: 01738-445 880 Mobile: 07791 452 593