In my dispute about inaccessible security images while using Sainsbury's bank, they say that: "it was identified that whilst the relevant website was compliant with priority 1 of the Worldwide Web Consortium's web accessibility guidelines (please see the section headed "DDA- Disability Discrimination Act" in the following link- httpsV/ <http://www.securesuite.co.uk/hbos/docs/faq.isp?partner=sainsbury.mc%23DDA> www.securesuite.co.uk/hbos/docs/faq.isp?partner=sainsbury.mc#DDA); there were a number of issues identified in an accessibility audit which needed to be improved." Can anyone tell me whether the standard they say they were compliant with would have been "normal" for a company of that size, or is there some other standard which they ought to have achieved but had not? Sorry to put it like that, but I need to understand fully what exactly they are trying to say. Put another way, what is the standard they are saying they did achieve in practical terms? Thanks in advance for any replies. Richard Godfrey-McKay Please read this special message My partner, Cindy, is trying to lose weight and at the same time, raise money for our favourite charity - RNIB. Please go to <http://www.justgiving.com/slimmercindy> www.justgiving.com/slimmercindy to make a generous donation to RNIB and keep her motivated to lose weight and keep her healthy. Thank you so much for reading this message. Richard Godfrey-McKay Telephone: 01656-657516 Mobile: 07791-452593