[access-uk] Re: Vodafone 195 Free Directory Service

That is a pity.  I have no problem with Vodafone and no problem with getting 
the 195 directory service set up on 2 mobjile phones, one contract which was 
set up maybe nearly 2 years ago and the other on a pay as you go over the 
August Bank Holiday.

Eleanor
  ----- Original Message ----- 
  From: Andrew 
  To: access-uk@xxxxxxxxxxxxx 
  Sent: Monday, September 06, 2010 7:44 PM
  Subject: [access-uk] Re: Vodafone 195 Free Directory Service


  I had a terrible time trying to set up my voda fone 195 service I was ringing 
them up nearly every week for 6 months to sort it out and it didn't get sorted 
until I asked to speak to a manager I have had nothing but problems since going 
with vodafone and will be going back to orange in march when my contract runs 
out hope you manage to get it sorted they are useless best wishes Andrew 
    ----- Original Message ----- 
    From: Barry Hill 
    To: access-uk@xxxxxxxxxxxxx 
    Sent: Thursday, September 02, 2010 5:12 PM
    Subject: [access-uk] Re: Vodafone 195 Free Directory Service


    I've been through the same process three times with no service yet.  Still, 
I'm going to try again this week.... when I remember.



    Cheers

    Barry 





----------------------------------------------------------------------------
    From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of 
bilal hussain
    Sent: 02 September 2010 3:07 PM
    To: access-uk@xxxxxxxxxxxxx
    Subject: [access-uk] Re: Vodafone 195 Free Directory Service


    ok, I've given them a call this morning, and they have told me that it 
should be set up within 24 hours. I had to convince the guy on the other end of 
the phone that it was a vodaphone problem and didn't have anything to do with 
BT. he was unsure of what to do, and like you, I was intertained to music on 
quite a few ocasions. then eventually he took my 195 pin and told me that he'd 
emailed the relevant department. how ever, he didnt take my address and I got 
the feeling that he was just trying to get rid of me. an to be honest, he 
didn't sound like the brightest button in the box.

    I'll see what will happen in 24 hours but I'm not convinced that i've 
settled the problem .
      ----- Original Message ----- 
      From: Eleanor Burke 
      To: access-uk@xxxxxxxxxxxxx 
      Sent: Thursday, September 02, 2010 2:34 PM
      Subject: [access-uk] Re: Vodafone 195 Free Directory Service


      I phoned from the handset as instructed when I dialled the 195 directory. 
 Got a message saying it was not set up and to dial 191 from the handset.  This 
I did.  Explained to the person on the phone (who had never heard of 195 
directory) what the service was all about.  He consulted his paperwork while I 
was entertained to music.  Then he came back and asked me the number of my 
handset.  I said I did not know but he should be able to see it come up on his 
screen.  He did!  Then he asked me questions as follows, My PIN as an existing 
user of 195 directory.  I gave him that.  After that he asked for my Name and 
my Address.  That was all.  Then he said as it was Friday and the Bank Holiday 
it would take 24-72 hours to set up.  

      Eleanor
        ----- Original Message ----- 
        From: bilal hussain 
        To: access-uk@xxxxxxxxxxxxx 
        Sent: Thursday, September 02, 2010 11:50 AM
        Subject: [access-uk] Re: Vodafone 195 Free Directory Service


        ok, what did you tell vodaphone exactly? so I can say the same thing? 
and what did they need from you.
          ----- Original Message ----- 
          From: Eleanor Burke 
          To: access-uk@xxxxxxxxxxxxx 
          Sent: Thursday, September 02, 2010 11:39 AM
          Subject: [access-uk] Vodafone 195 Free Directory Service


          I am pleased to report back that this service was set up for me on 
Vodafone as requested last Friday.  I must admit I did not get around to 
checking it until today.  They did tell me that with the Bank Holiday etc that 
it could take longer than the usual 24-36 hours so in reality I did not expect 
it to be up and working until today.  Not disappointed.  

          Eleanor


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