[access-uk] Re: Virgin trains access to their restaurant menus

Well Dave if you want a laugh, I heard once that this totally blind bloke was eating a meal somewhere, and he was having trouble cutting up his food. Eventually, he leant back in frustration and his tie flopped onto his chest! he had been cutting it instead of the steak on his plate!! how embarrassing!!


It was one of the saving graces of being fed in hospital to be honest. The first time I was allowed food after my op, the nurse brought me a chicken salad. I asked if she would mind cutting it up and feeding me with it as I couldn't cope with trying to balance it on my chest, cutting it up, and then trying not to drop everything in the bed. She said: "Oh God I never thought." From that moment on, they took it in turns to feed me until I was strong enough to perch on the edge of my bed and feed myself. Felt like a prat opening and shutting my mouth like a goldfish while I waited for the fork, but it was better than sharing a bed with cucumber, boiled egg and bits of lettuce. (lol).

Anyway, good on Virgin Trains for at least offering to provide an electronic format.

Jackie
----- Original Message ----- From: "Ankers, Dave (UK)" <Dave.Ankers@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, January 28, 2008 5:45 PM
Subject: [access-uk] Re: Virgin trains access to their restaurant menus



Jackie,

I feel like doing that in many Restaurants these days, much simpler
eating sandwiches.  I need to find a battery powered lamp, as most
restaurants like using no light what so ever, hmmm I mean atmospheric
lighting.
I think I manage to catch my food approx fifty percent of the time!
mmmmm empty fork again.  Yes frustrating and embarrassing and personally
I now hate eating out, as I never know when I have spilt something on
myself.
Add to that, the movement of a train, oh yes what fun.

Dave

Derek, my view is that it sounds reasonable to me.  They are offering to
make the menus accessible, even if the format you might want is other
than electronic.  But I would be happy with that if I had asked and got
that response.

But menus?  Lunching on a train?  Phew! I take my own packed lunch
wherever I go.  I've certainly been known to buy a carton of hot water -
oh sorry tea - but that's as far as it goes unless I'm really stuck.
Then it's a sandwich and a packet of crisps.

Enjoy!!

Jackie
----- Original Message -----
From: "Derek Hornby" <derek.hornby_uk@xxxxxxxxxxxxxxx>
To: "Access-Uk@Freelists. Org" <access-uk@xxxxxxxxxxxxx>
Sent: Monday, January 28, 2008 4:23 PM
Subject: [access-uk] Virgin trains access to their restaurant menus


Hi All
Anyone any views on the following I have received from Virgin Trains.
It is their response  to my suggestion that there is a need for
Braille menu. I have also  suggested  a sort of  compromise, that  the
menu  details  could be send  to me via email.


------------------------------------------

"I have been passed a copy of your email of 25 January which you sent
to
our vtmediaroom address.

As part of my role I have responsibility for reviewing arrangements
for
people with disabilities, and am aware that you have had previous
correspondence with our Customer Relations team in respect of our
menus.

As I believe you are aware we change our menus very frequently, and
for
this
reason felt that the most effective way of getting them to you would
be
electronically, as I understand that you have the ability to
transcribe
them.

If you would like them, I can email the pdfs of the menus for the days
you
are due to travel with us.


Please let me know if this is sufficient for your purposes. We are
very
keen
to get information to you in the most effective way possible.

With best wishes

Chris Hagyard
Franchise Manager
West Coast"

------------------------------------------------

Ok now how easy  would it be  for them to copy  pste  the
pdf  file to  the email.

If  a company  is aware  we use email, and if they offer to send
information in  a pdf  file, have they acted  ina reasonable way
given that  many  of us may have problems with pdf  files.

I shall  be asking Virgin to please send in body of email,
or a word  document file.

Regards,  Derek

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