[access-uk] Re: Virgin trains access to their restaurant menus

  • From: "Ankers, Dave (UK)" <Dave.Ankers@xxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Mon, 28 Jan 2008 17:45:55 -0000

Jackie,

I feel like doing that in many Restaurants these days, much simpler
eating sandwiches.  I need to find a battery powered lamp, as most
restaurants like using no light what so ever, hmmm I mean atmospheric
lighting.
I think I manage to catch my food approx fifty percent of the time!
mmmmm empty fork again.  Yes frustrating and embarrassing and personally
I now hate eating out, as I never know when I have spilt something on
myself.
Add to that, the movement of a train, oh yes what fun.

Dave

Derek, my view is that it sounds reasonable to me.  They are offering to
make the menus accessible, even if the format you might want is other
than electronic.  But I would be happy with that if I had asked and got
that response.

But menus?  Lunching on a train?  Phew! I take my own packed lunch
wherever I go.  I've certainly been known to buy a carton of hot water -
oh sorry tea - but that's as far as it goes unless I'm really stuck.
Then it's a sandwich and a packet of crisps.

Enjoy!!

Jackie
----- Original Message -----
From: "Derek Hornby" <derek.hornby_uk@xxxxxxxxxxxxxxx>
To: "Access-Uk@Freelists. Org" <access-uk@xxxxxxxxxxxxx>
Sent: Monday, January 28, 2008 4:23 PM
Subject: [access-uk] Virgin trains access to their restaurant menus


> Hi All
> Anyone any views on the following I have received from Virgin Trains.
> It is their response  to my suggestion that there is a need for
> Braille menu. I have also  suggested  a sort of  compromise, that  the
> menu  details  could be send  to me via email.
>
>
> ------------------------------------------
>
> "I have been passed a copy of your email of 25 January which you sent
to
> our vtmediaroom address.
>
> As part of my role I have responsibility for reviewing arrangements
for
> people with disabilities, and am aware that you have had previous
> correspondence with our Customer Relations team in respect of our
menus.
>
> As I believe you are aware we change our menus very frequently, and
for 
> this
> reason felt that the most effective way of getting them to you would
be
> electronically, as I understand that you have the ability to
transcribe
> them.
>
> If you would like them, I can email the pdfs of the menus for the days
you
> are due to travel with us.
>
>
> Please let me know if this is sufficient for your purposes. We are
very 
> keen
> to get information to you in the most effective way possible.
>
> With best wishes
>
> Chris Hagyard
> Franchise Manager
> West Coast"
>
> ------------------------------------------------
>
> Ok now how easy  would it be  for them to copy  pste  the
> pdf  file to  the email.
>
> If  a company  is aware  we use email, and if they offer to send
> information in  a pdf  file, have they acted  ina reasonable way
> given that  many  of us may have problems with pdf  files.
>
> I shall  be asking Virgin to please send in body of email,
> or a word  document file.
>
> Regards,  Derek
>
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