[access-uk] Re: Virgin trains access to their restaurant menus

  • From: "Jackie Cairns" <cairnsplace@xxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Tue, 29 Jan 2008 15:34:49 -0000

Alex, you'd have accepted with grace just like I did. It wasn't as if I had any choice at the end of the day. They were so damn nice about it all that my bid for independence just gave way to gratitude. At least I didn't get the: "Good girl, one more spoonful" scenario like you do when feeding a baby. They got to know me, and I them, so it was very much a case of: "Right you, open your gob." The liquid was even more tricky, so they used to cut a long straw in half so I could bend it over the cup and drink that way. Tea through a straw? Hmm, gave that a miss!
But, better than any Virgin Trains menu, I got mine all read to me, with an explanation given for the dodgy names they gave some of the grub that made it sound better than it actually was (laugh). 

Jackie
----- Original Message ----- From: <alex.thynne@xxxxxxxxxxxx> 
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, January 29, 2008 1:57 PM
Subject: [access-uk] Re: Virgin trains access to their restaurant menus



Hi Jackie
sounded like an interesting experience being fed like that, I can't imagine how I would have felt, but then again, if it is the only way to get food, I 
would have to accept it.  As for food in the bed, I'm absolutely not going
to go there at all, I wish I had gone to one of ummm, that kind of party
once or twice in my long forgotten youth!  hehehehehe

Alex
skype name: grytpype2006
windows live messenger name: alex.thynne@xxxxxxxxxxxxx

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx]On Behalf
Of Jackie Cairns
Sent: 28 January 2008 18:12
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Virgin trains access to their restaurant menus


Well Dave if you want a laugh, I heard once that this totally blind bloke
was eating a meal somewhere, and he was having trouble cutting up his food. Eventually, he leant back in frustration and his tie flopped onto his chest! 
he had been cutting it instead of the steak on his plate!! how
embarrassing!!
It was one of the saving graces of being fed in hospital to be honest. The 
first time I was allowed food after my op, the nurse brought me a chicken
salad. I asked if she would mind cutting it up and feeding me with it as I couldn't cope with trying to balance it on my chest, cutting it up, and then 
trying not to drop everything in the bed.  She said: "Oh God I never
thought." From that moment on, they took it in turns to feed me until I was 
strong enough to perch on the edge of my bed and feed myself.  Felt like a
prat opening and shutting my mouth like a goldfish while I waited for the
fork, but it was better than sharing a bed with cucumber, boiled egg and
bits of lettuce. (lol).
Anyway, good on Virgin Trains for at least offering to provide an electronic 
format.

Jackie
----- Original Message -----
From: "Ankers, Dave (UK)" <Dave.Ankers@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, January 28, 2008 5:45 PM
Subject: [access-uk] Re: Virgin trains access to their restaurant menus




Jackie,

I feel like doing that in many Restaurants these days, much simpler
eating sandwiches.  I need to find a battery powered lamp, as most
restaurants like using no light what so ever, hmmm I mean atmospheric
lighting.
I think I manage to catch my food approx fifty percent of the time!
mmmmm empty fork again.  Yes frustrating and embarrassing and personally
I now hate eating out, as I never know when I have spilt something on
myself.
Add to that, the movement of a train, oh yes what fun.

Dave

Derek, my view is that it sounds reasonable to me.  They are offering to
make the menus accessible, even if the format you might want is other
than electronic.  But I would be happy with that if I had asked and got
that response.

But menus?  Lunching on a train?  Phew! I take my own packed lunch
wherever I go.  I've certainly been known to buy a carton of hot water -
oh sorry tea - but that's as far as it goes unless I'm really stuck.
Then it's a sandwich and a packet of crisps.

Enjoy!!

Jackie
----- Original Message -----
From: "Derek Hornby" <derek.hornby_uk@xxxxxxxxxxxxxxx>
To: "Access-Uk@Freelists. Org" <access-uk@xxxxxxxxxxxxx>
Sent: Monday, January 28, 2008 4:23 PM
Subject: [access-uk] Virgin trains access to their restaurant menus



Hi All
Anyone any views on the following I have received from Virgin Trains.
It is their response  to my suggestion that there is a need for
Braille menu. I have also  suggested  a sort of  compromise, that  the
menu  details  could be send  to me via email.


------------------------------------------

"I have been passed a copy of your email of 25 January which you sent

to

our vtmediaroom address.

As part of my role I have responsibility for reviewing arrangements

for

people with disabilities, and am aware that you have had previous
correspondence with our Customer Relations team in respect of our

menus.


As I believe you are aware we change our menus very frequently, and

for

this
reason felt that the most effective way of getting them to you would

be

electronically, as I understand that you have the ability to

transcribe

them.

If you would like them, I can email the pdfs of the menus for the days

you

are due to travel with us.


Please let me know if this is sufficient for your purposes. We are

very

keen
to get information to you in the most effective way possible.

With best wishes

Chris Hagyard
Franchise Manager
West Coast"

------------------------------------------------

Ok now how easy  would it be  for them to copy  pste  the
pdf  file to  the email.

If  a company  is aware  we use email, and if they offer to send
information in  a pdf  file, have they acted  ina reasonable way
given that  many  of us may have problems with pdf  files.

I shall  be asking Virgin to please send in body of email,
or a word  document file.

Regards,  Derek

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