George - not sure what you mean by "removed all USB ports?" Haven't done that, I just deleted *unknown device* from within Universal Serial Bus Controllers, before trying to reinstall the external drive.
What he does get, each time he plugs in the drive to the port, is that message that says this device could perform faster..." referring to usb speed, but I get that message myself at times, on this 2 year old Vista machine, which I think has 2.0 usb ports; maybe in my case it is telling me if my ports ran at 3.0 not 2.0, I'd be better off. With my friends machine only being 5 years old, I'm pretty sure it's safe to say his USB ports will be 2.0, and not 1.1.
All the above said, the external drive does appear to get installed by the new hardware wizard, only after completion, does that message pop up that says an error occurred during installation, and that the device might not run properly.
?All very puzzling! - Andy----- Original Message ----- From: "George Bell" <george@xxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx> Sent: Saturday, July 31, 2010 5:52 PM Subject: [access-uk] Re: USB connectivity
Im. Pretty much out of ideas, Andy. If you have removed all USB ports, and allowed Windows to re-create them on a re-boot, I'm not sure there's much left to try. About all that's really left is to add a USB expansion card. George. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of ANDY COLLINS Sent: 31 July 2010 17:41 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: USB connectivity Hi George - The ports are on the back, and I tried a couple of them,just in case... - Andy----- Original Message ----- From: "George Bell" <george@xxxxxxxxxxxxxxxxxxx>To: <access-uk@xxxxxxxxxxxxx> Sent: Saturday, July 31, 2010 4:21 PM Subject: [access-uk] Re: USB connectivityHi Andy, Silly thought perhaps, but is this a system with USB ports front and back? And might you be using the front ones to try the drive out? If so, try one of the back ones. George. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of ANDY COLLINS Sent: 31 July 2010 14:50 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: USB connectivity Hi George - It is a desk-top, about 5 years old, it came with XP installed, so I wouldn't have thought the USB connectivity should be a problem, not being desperately ancient! I did try a portable drive of my own onhismachine, and it produced the same problem. Andy----- Original Message ----- From: "George Bell" <george@xxxxxxxxxxxxxxxxxxx>To: <access-uk@xxxxxxxxxxxxx> Sent: Saturday, July 31, 2010 2:09 PM Subject: [access-uk] Re: USB connectivityHi Andy, All I can think of is that it may be a very early USB 1.0 and theharddrive is just being pig-headed about it. (See explanation below) If it is a desk top, perhaps consider adding a USB 2.0 expansioncard.They won't break the bank. George. What is USB 1.0? It is basically the first standard definition of USB it supports alowspeed rate of 1.5 Mbit/s. It is intended primarily to save cost in low-bandwidth human interface devices (HID) such as keyboards,mice,and joysticks. What is USB 1.1? It is the next generation of the USB Devices. It supports fullspeedrate of 12 Mbit/s. It is very similar to the previous standardexcepteach bit transfer is 8 times faster. All USB hubs support fullspeed.-----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of ANDY COLLINS Sent: 31 July 2010 13:53 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: USB connectivity Hi George, Barry, and anybody else that has or can help. Here's an update on my friends problem installing a Western Digital USB portable drive to his XP machine. When first connected, the 'found new hardware' wizard launches, searches for and seems to find the required software, and does seem to actually install, but after clicking on finish, a message pops up saying an error occurred during the installation, and the installed device may not function properly. It doesn't give any clues as to what the error is! So, although it appears to have installed, the drive isn't showingupunder My Computer, although when we look under 'serial bus controllers' under Device Manager, it is there called 'external hardware device.' His machine has service pack 3 installed, so the driver software should be up to date, and like I said, I don't think this is the problem, asitdoes say finished installing, but then produces that error message. We did try the drive with a Vista laptop, and it installed ok, socananybody suggest why it isn't showing up on my friend's machine? Thanks for any help - Andy----- Original Message ----- From: "George Bell" <george@xxxxxxxxxxxxxxxxxxx>To: <access-uk@xxxxxxxxxxxxx> Sent: Friday, July 30, 2010 10:47 AM Subject: [access-uk] Re: USB connectivityHi Andy, Here is an FAQ from Western Digital's web page. I think thisprettywell sums it all up. It should work. George. Using USB 2.0 drives with USB 1.1 controllers or hubs Question Can I use my USB 2.0 drive on USB 1.1 controllers or hubs? Answer USB 2.0 drives can be connected to USB 1.1 controllers or hubs. However, they will only run at USB 1.1 rates. To expand USB 2.0hostports to support more devices, be sure to use a USB 2.0 complianthub.A USB 1.1 hub can only function at slower USB 1.1 speeds. A USB2.0hub will allow USB 1.1 devices to run at USB 1.1 rates while USB2.0devices, such as WD drives, will operate at USB 2.0 speeds. Note 1: USB 2.0 hubs will not improve the performance of USB 1.1 devices. Note 2: WD recommends against using a USB 3.0 drive on a USB 1.1hub,switch, or controller. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of ANDY COLLINS Sent: 30 July 2010 10:26 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: USB connectivity Hi George - You asked for the make of the drive my friend bought,it'sthe WD Elements 25g portable drive, 2.0 USB; that's all he could tellme;not sure that Western Digital have the best reputation, but should beokwouldn't you say? Andy----- Original Message ----- From: "George Bell" <george@xxxxxxxxxxxxxxxxxxx>To: <access-uk@xxxxxxxxxxxxx> Sent: Tuesday, July 27, 2010 7:47 AM Subject: [access-uk] Re: USB connectivityHi Andy, Best way is to find out the make and model of the drive, andwe'lllook up the technical specs for it. Take a look at FAQ 8 at http://www.everythingusb.com/usb2/faq.htm which explains that, "You may have heard that USB 2.0 is "backward-compatible" with USB 1.0/1.1 (Full-Speed USB). Whilethat'strue, USB 1.1 is also forward-compatible with USB 2.0." I suspect that he may perhaps need to go into Control Panel, Administration, Computer Management, Storage, Disk Management,andpartition and format the drive. The other thing to check is the XP Service release installed.Rightclick on My Computer and select Properties. It should tell youinthat dialog. He should ideally be on at least XP SP3 which should provide more up to date USB drivers. George. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of ANDY COLLINS Sent: 26 July 2010 23:50 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: USB connectivity Hi George - have to say, this is what I thought to be the case.I'mtrying to help a friend, who is running an oldish XP machine,probablywith 1.1 USB ports, but not sure yet, cos don't know where tolookincontrol panel for confirmation? He's bought an external HD,pluggeditin, but it won't play. Firstly he got an error warning saying that the software wasuntestedand to continue with the installation might cause damage;assumingthis was the usual Microsoft scare mongering, he continuedanyway,butapparently, the drive isn't showing up in My Computer. Any observations? Thanks - Andy ----- Original Message ----- From: "George Bell" <george@xxxxxxxxxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Monday, July 26, 2010 11:39 PM Subject: [access-uk] Re: USB connectivityI hate to disagree, Chris, but you can usually connect USB 2devicesto a type 1 port, but will only get USB 1 speed. George. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx]OnBehalf Of chris hallsworth Sent: 26 July 2010 23:04 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: USB connectivity No. However a USB 1.1 device will work on a USB 2.0 port. Theyarebackwards compatible. But not the other way round. Signed by Chris Hallsworth E-mail and Facebook: christopherh40@xxxxxxxxxxxxxx MSN: ch9675@xxxxxxxxxxx Skype: chrishallsworth7266 Twitter: http://twitter.com/christopherh40 On 26/07/2010 22:58, ANDY COLLINS wrote:Hi all - Will a high-speed 2.1 USB external hard drive run on an XPcomputerwhose ports are the old 1.1 speed? -Andy** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message 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