Im. Pretty much out of ideas, Andy. If you have removed all USB ports, and allowed Windows to re-create them on a re-boot, I'm not sure there's much left to try. About all that's really left is to add a USB expansion card. George. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of ANDY COLLINS Sent: 31 July 2010 17:41 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: USB connectivity Hi George - The ports are on the back, and I tried a couple of them,just in case... - Andy ----- Original Message ----- From: "George Bell" <george@xxxxxxxxxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Saturday, July 31, 2010 4:21 PM Subject: [access-uk] Re: USB connectivity > Hi Andy, > > Silly thought perhaps, but is this a system with USB ports front and > back? And might you be using the front ones to try the drive out? > > If so, try one of the back ones. > > George. > > -----Original Message----- > From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On > Behalf Of ANDY COLLINS > Sent: 31 July 2010 14:50 > To: access-uk@xxxxxxxxxxxxx > Subject: [access-uk] Re: USB connectivity > > Hi George - It is a desk-top, about 5 years old, it came with XP > installed, > so I wouldn't have thought the USB connectivity should be a problem, > not > being desperately ancient! I did try a portable drive of my own on his > > machine, and it produced the same problem. > > Andy > ----- Original Message ----- > From: "George Bell" <george@xxxxxxxxxxxxxxxxxxx> > To: <access-uk@xxxxxxxxxxxxx> > Sent: Saturday, July 31, 2010 2:09 PM > Subject: [access-uk] Re: USB connectivity > > >> Hi Andy, >> >> All I can think of is that it may be a very early USB 1.0 and the > hard >> drive is just being pig-headed about it. (See explanation below) >> >> If it is a desk top, perhaps consider adding a USB 2.0 expansion > card. >> They won't break the bank. >> >> George. >> >> What is USB 1.0? >> It is basically the first standard definition of USB it supports a > low >> speed rate of 1.5 Mbit/s. It is intended primarily to save cost in >> low-bandwidth human interface devices (HID) such as keyboards, mice, >> and joysticks. >> >> What is USB 1.1? >> It is the next generation of the USB Devices. It supports full speed >> rate of 12 Mbit/s. It is very similar to the previous standard > except >> each bit transfer is 8 times faster. All USB hubs support full > speed. >> >> -----Original Message----- >> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On >> Behalf Of ANDY COLLINS >> Sent: 31 July 2010 13:53 >> To: access-uk@xxxxxxxxxxxxx >> Subject: [access-uk] Re: USB connectivity >> >> Hi George, Barry, and anybody else that has or can help. >> >> Here's an update on my friends problem installing a Western Digital >> USB >> portable drive to his XP machine. >> >> When first connected, the 'found new hardware' wizard launches, >> searches for >> and seems to find the required software, and does seem to actually >> install, >> but after clicking on finish, a message pops up saying an error >> occurred >> during the installation, and the installed device may not function >> properly. >> It doesn't give any clues as to what the error is! >> >> So, although it appears to have installed, the drive isn't showing > up >> under >> My Computer, although when we look under 'serial bus controllers' >> under >> Device Manager, it is there called 'external hardware device.' >> >> His machine has service pack 3 installed, so the driver software >> should be >> up to date, and like I said, I don't think this is the problem, as > it >> does >> say finished installing, but then produces that error message. >> >> We did try the drive with a Vista laptop, and it installed ok, so > can >> anybody suggest why it isn't showing up on my friend's machine? >> >> Thanks for any help - >> >> Andy >> ----- Original Message ----- >> From: "George Bell" <george@xxxxxxxxxxxxxxxxxxx> >> To: <access-uk@xxxxxxxxxxxxx> >> Sent: Friday, July 30, 2010 10:47 AM >> Subject: [access-uk] Re: USB connectivity >> >> >>> Hi Andy, >>> >>> Here is an FAQ from Western Digital's web page. I think this > pretty >>> well sums it all up. It should work. >>> >>> George. >>> >>> Using USB 2.0 drives with USB 1.1 controllers or hubs >>> >>> Question >>> Can I use my USB 2.0 drive on USB 1.1 controllers or hubs? >>> >>> Answer >>> USB 2.0 drives can be connected to USB 1.1 controllers or hubs. >>> However, they will only run at USB 1.1 rates. To expand USB 2.0 > host >>> ports to support more devices, be sure to use a USB 2.0 compliant >> hub. >>> A USB 1.1 hub can only function at slower USB 1.1 speeds. A USB 2.0 >>> hub will allow USB 1.1 devices to run at USB 1.1 rates while USB > 2.0 >>> devices, such as WD drives, will operate at USB 2.0 speeds. >>> >>> Note 1: USB 2.0 hubs will not improve the performance of USB 1.1 >>> devices. >>> Note 2: WD recommends against using a USB 3.0 drive on a USB 1.1 >> hub, >>> switch, or controller. >>> >>> >>> >>> -----Original Message----- >>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On >>> Behalf Of ANDY COLLINS >>> Sent: 30 July 2010 10:26 >>> To: access-uk@xxxxxxxxxxxxx >>> Subject: [access-uk] Re: USB connectivity >>> >>> Hi George - You asked for the make of the drive my friend bought, >> it's >>> the >>> WD Elements 25g portable drive, 2.0 USB; that's all he could tell >> me; >>> not >>> sure that Western Digital have the best reputation, but should be > ok >>> wouldn't you say? >>> >>> Andy >>> ----- Original Message ----- >>> From: "George Bell" <george@xxxxxxxxxxxxxxxxxxx> >>> To: <access-uk@xxxxxxxxxxxxx> >>> Sent: Tuesday, July 27, 2010 7:47 AM >>> Subject: [access-uk] Re: USB connectivity >>> >>> >>>> Hi Andy, >>>> >>>> Best way is to find out the make and model of the drive, and we'll >>>> look up the technical specs for it. >>>> >>>> Take a look at FAQ 8 at http://www.everythingusb.com/usb2/faq.htm >>>> which explains that, "You may have heard that USB 2.0 is >>>> "backward-compatible" with USB 1.0/1.1 (Full-Speed USB). While >>> that's >>>> true, USB 1.1 is also forward-compatible with USB 2.0." >>>> >>>> I suspect that he may perhaps need to go into Control Panel, >>>> Administration, Computer Management, Storage, Disk Management, and >>>> partition and format the drive. >>>> >>>> The other thing to check is the XP Service release installed. >> Right >>>> click on My Computer and select Properties. It should tell you in >>>> that dialog. He should ideally be on at least XP SP3 which should >>>> provide more up to date USB drivers. >>>> >>>> George. >>>> >>>> -----Original Message----- >>>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On >>>> Behalf Of ANDY COLLINS >>>> Sent: 26 July 2010 23:50 >>>> To: access-uk@xxxxxxxxxxxxx >>>> Subject: [access-uk] Re: USB connectivity >>>> >>>> Hi George - have to say, this is what I thought to be the case. > I'm >>>> trying to help a friend, who is running an oldish XP machine, >>> probably >>>> with 1.1 USB ports, but not sure yet, cos don't know where to look >>> in >>>> control panel for confirmation? He's bought an external HD, > plugged >>> it >>>> in, but it won't play. >>>> Firstly he got an error warning saying that the software was >>> untested >>>> and to continue with the installation might cause damage; assuming >>>> this was the usual Microsoft scare mongering, he continued anyway, >>> but >>>> apparently, the drive isn't showing up in My Computer. >>>> >>>> Any observations? >>>> >>>> Thanks - >>>> >>>> Andy >>>> ----- Original Message ----- >>>> From: "George Bell" <george@xxxxxxxxxxxxxxxxxxx> >>>> To: <access-uk@xxxxxxxxxxxxx> >>>> Sent: Monday, July 26, 2010 11:39 PM >>>> Subject: [access-uk] Re: USB connectivity >>>> >>>> >>>>>I hate to disagree, Chris, but you can usually connect USB 2 >> devices >>>>> to a type 1 port, but will only get USB 1 speed. >>>>> >>>>> George. >>>>> >>>>> -----Original Message----- >>>>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On >>>>> Behalf Of chris hallsworth >>>>> Sent: 26 July 2010 23:04 >>>>> To: access-uk@xxxxxxxxxxxxx >>>>> Subject: [access-uk] Re: USB connectivity >>>>> >>>>> No. However a USB 1.1 device will work on a USB 2.0 port. They > are >>>>> backwards compatible. But not the other way round. >>>>> >>>>> >>>>> Signed by Chris Hallsworth >>>>> E-mail and Facebook: christopherh40@xxxxxxxxxxxxxx >>>>> MSN: ch9675@xxxxxxxxxxx >>>>> Skype: chrishallsworth7266 >>>>> Twitter: http://twitter.com/christopherh40 >>>>> >>>>> On 26/07/2010 22:58, ANDY COLLINS wrote: >>>>>> Hi all - >>>>>> >>>>>> Will a high-speed 2.1 USB external hard drive run on an XP >>> computer >>>>> whose ports are the old 1.1 speed? - >>>>>> >>>>>> Andy >>>>> ** To leave the list, click on the immediately-following link:- >>>>> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] >>>>> ** If this link doesn't work then send a message to: >>>>> ** access-uk-request@xxxxxxxxxxxxx >>>>> ** and in the Subject line type >>>>> ** unsubscribe >>>>> ** For other list commands such as vacation mode, click on the >>>>> ** immediately-following link:- >>>>> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] >>>>> ** or send a message, to >>>>> ** access-uk-request@xxxxxxxxxxxxx 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