[access-uk] Re: Trying to Deinstall Webbie Unsuccessfully

Hi Eleanor,
If you are still having trouble uninstalling that program try the following.
It may be more ruthless than add/remove. 

uninstall a program using command prompt with few simple commands.
Jaws cursor is used to read the result screen, PC cursor is used to operate
the commands.

1. Click Start Menu.

2. Click All Programs.

3. Click Accessories and select Command Prompt.

4. When the command prompt is open, type WMIC and press Enter.
The command prompt will then be:
WMIC: root\cli>

5. Now type command: 
product get name
 and hit Enter. 
This command will populate a list of all installed applications on your PC
with the complete name of each 

application.
It may take a few seconds to complete.

6. Now type: 
product "exact application name" call uninstall
and hit Enter 
Note:
Inside " " you have to write the exact name of the software you wish to
uninstall from the populated list. 
Use Jaws cursor to read this list and note the name carefully.
Example: 
product "VMware Tools" call uninstall
A prompt to uninstall (Y/N) appears, but is not read by Jaws.

7. Type Y to confirm the uninstallation process, or N to abort. 
If Y then press Enter to uninstall the software completely.

8. Press ctrl c to exit WMIC back to the command prompt. 

9. Type exit to go back to desktop.

Done

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Eleanor Burke
Sent: Sunday, November 06, 2011 11:23 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Trying to Deinstall Webbie Unsuccessfully

Well no Carol, it isn't quite like that.  I tried to remove it and got the 
error.  It was after that, when troubleshooting that I tried different 
approaches but even now the error remains the same.  I have been advised 
that if Alastair King can provide me with the uninstall tool then I should 
be OK.  However, like I said, I reinstalled and this time I was getting an 
error 1500 so I gave up on that.  Then I tried a custom install and that 
worked so really at the end of the day, it is just sitting there, the 
programme that will not remove/uninstall and I have my working copy again so

not much of a problem now.

Eleanor
----- Original Message ----- 
>From: "Carol Pearson" <carol.pearson29@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Sunday, November 06, 2011 9:38 PM
Subject: [access-uk] Re: Trying to Deinstall Webbie Unsuccessfully


> Well Eleanor,
>
> Perhaps it's because you played around getting rid of registry entries 
> etc.
>
> I don't know that this will make a difference, but you could try a 
> re-install and then uninstall using Revo Uninstaller.  You have various 
> levels to choose from and a very thorough uninstall might do it.  If you 
> didn't use the one I mean (not sure what the software calls it) then I'd 
> try that first before you reinstall anything.
>
> Otherwise, you could go back to *before* you uninstalled and take it from 
> there.
>
> Carol P
> ---- Original Message ----
> From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Sunday, November 06, 2011 5:47 PM
> Subject: [access-uk] Re: Trying to Deinstall Webbie
> Unsuccessfully
>
>> It hasn't for me Carol and that is why I am raising it on
>> the list. ----- Original Message -----
>> From: "Carol Pearson" <carol.pearson29@xxxxxxxxxxxxxx>
>> To: <access-uk@xxxxxxxxxxxxx>
>> Sent: Sunday, November 06, 2011 4:03 PM
>> Subject: [access-uk] Re: Trying to Deinstall Webbie
>> Unsuccessfully
>>
>>> It's always done a good job for me, and I'd give it a go
>>> with this.
>>> Carol P
>>> ---- Original Message ----
>>> From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>
>>> To: <access-uk@xxxxxxxxxxxxx>
>>> Sent: Sunday, November 06, 2011 1:27 PM
>>> Subject: [access-uk] Re: Trying to Deinstall Webbie
>>> Unsuccessfully
>>>
>>>> Yes Amro I did though the Techy guy from Microlink told
>>>> me he would not recommend it as it can mess up the
>>>> Registry.
>>>>
>>>> Elelanor
>>>> ----- Original Message -----
>>>> From: "Amro Bilal" <info@xxxxxxxxxxxxx>
>>>> To: <access-uk@xxxxxxxxxxxxx>
>>>> Sent: Sunday, November 06, 2011 11:13 AM
>>>> Subject: [access-uk] Re: Trying to Deinstall Webbie
>>>> Unsuccessfully
>>>>
>>>>
>>>>> Eleanor, have you tried using uninstalling tools such
>>>>> as revo uninstaller?
>>>>>
>>>>> Cheers,
>>>>> Amro
>>>>>
>>>>> -----Original Message-----
>>>>> From: access-uk@xxxxxxxxxxxxx
>>>>> [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
>>>>> Eleanor Burke
>>>>> Sent: Sunday, November 06, 2011 12:06 AM
>>>>> To: access-uk@xxxxxxxxxxxxx
>>>>> Subject: [access-uk] Trying to Deinstall Webbie
>>>>> Unsuccessfully
>>>>>
>>>>> Hi All
>>>>>
>>>>> I cannot uninstall Webbie.  Now before anyone
>>>>> recommends I contact Alestair
>>>>> King, I have done so by e-mail and answer phone but
>>>>> have not had a response.
>>>>>
>>>>> The error message I am getting is below and maybe
>>>>> someone else has had this
>>>>> problem in the past and has been able to resolve it.  I
>>>>> had someone from the
>>>>> company that provides my software from the Open
>>>>> University try for about an
>>>>> hour on Friday to see if he could assist but he was
>>>>> unable to do so.  He was
>>>>> a highly experienced Information Technology person but
>>>>> he said my only route
>>>>> was to contact Alestair King and he got me the contact
>>>>> details off the website but no response from Alestair
>>>>> about this.
>>>>>
>>>>>
>>>>>
>>>>> WebbIE and Accessible Programs
>>>>>
>>>>> The feature you are trying to use is on a
>>>>>
>>>>> network resource that is unavailable.
>>>>>
>>>>> OK
>>>>>
>>>>> Cancel
>>>>>
>>>>> Click OK to try again, or enter an alternate path to a
>>>>>
>>>>> folder containing the installation package
>>>>>
>>>>> 'WebbIE3.msi' in the box below.
>>>>>
>>>>> Use source:
>>>>>
>>>>> C:\DOCUME~1\ELEANO~1\LOCALS~1\Temp\
>>>>>
>>>>> Browse...
>>>>>
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