[access-uk] Re: Trust me with your change

Hi Wendy.
You make a lot of sense and must have far more confidence than I do when it comes to shopping. When I hand over a £20.00 for ,let's say, £8.00 worth of goods, the salesperson may well count out the change but on many occasions they don't they simply place all the change on the top with the £10.00 note below and simply drop this into your hand. Even if they did count out your change. How could you be sure that the £10.00 they say is there is really a tenner. Furthermore, when in a cue, I'd find it very difficult to seek out confirmation from other shop goers that the £10.00 was actually a £10 note and not a £5.00 note.
I'm going to ask the bank from now on for bundles of £5.00, rather than £20.00's and although this is bulkier, it would be much easier for me to manage.
You mentioned that I had left the shop before confronting the staff. Although indeed this may be a legal matter, I'm sure the owner of the company would rather resolve the matter rather than start replying to lawyers letters over a £10.00 issue.
I'm actually particularly disgusted because I'm on first name terms with all of the staff within this shop. My wife and I are into doing up old buildings and cottages and have over the years spent many thousands of pounds in this shop, so this is why it's hurting me so badly. I had trust in them and for the sake of £10.00 this trust has now been destroyed. 

Andy
----- Original Message ----- From: "Wendy Sharpe" <w.sharpe@xxxxxxxxxxxxx> 
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, June 03, 2008 7:24 PM
Subject: [access-uk] Re: Trust me with your change



Andy
Why do you think it is being mistrustful to check your change before putting 
it away?  Many shop assistants will actually tell you the amount of change
they are handing you, and with modern tills the change is automatically
calculated and dished out, so mistakes are hopefully eliminated.
You mention that it was a builder's merchant. Well, I don't want to rubbish 
all builder's merchants, but this is the kind of place where it might be
possible for someone to take advantage of your lack of sight to pull a fast 
one.

If your purchase had been larger and you had mistakenly given the man less
than you should, he would soon have mentioned the matter. Our local corner 
shop doesn't have a modern till so you don't get a paper receipt.  I have
sometimes had to query the cost of several purchases, and they have
overcharged me on several occasions before I made them do the calculation
again. If this was your experience, not getting a paper receipt, I think it 
might be difficult to get a resolution of the situation.

I don't know how you arrange your money, but of course, ladies often carry
handbags, and I arrange my notes in the very inside zip pocket, folding
twenties and fivers in half and leaving tens flat.  Small change goes in a
purse with several compartments so that I can divide the coins into groups
according to denomination.
Frankly, I don't trust shops to give me the right change. They often check 
notes to see if we have handed over forgeries before putting them in the
till, so I see no problem in checking my change in front of them before I
leave. This is your real problem. You left the shop, so really there is no 
way of proving either way, as the man told you the till balanced.
I think this may be something you will need to put down to experience, and I 
do think that in future you should give up your scruples and check change
before you leave the shop.

Wendy

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of 
Andy
Sent: 03 June 2008 19:00
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Trust me with your change

Hi all.

Here is something to encourage some debate and discussion on the list.

Last Saturday, I was dropped off at a local builders merchant and my wife
parked outside while I made a couple of purchases indoors.

I had previously visited the bank and had £60.00, in £20.00 notes in my
pocket.

My modest purchase was under £5.00 so I should have ended up with 2 £20.00
notes,, a £10.00 and a £5.00 note and some loose change.
I left the shop and walked the 15 foot across the pavement and got into the 
car, where my wife was waiting on me and to be perfectly frank I did not
check my change as I'm unable to do this without feeling very distrusting.

An hour or so later, she asked me for some cash and I emptied my pockets.

I found 2 £20.00 notes a £5.00 note and some small change.

We both realised that the shop had not recognized that I had handed over a
£20, mistaking this for a £10 note perhaps.

I agreed to visit the shop today and sort the problem out.

Well,
The man who served me acknowledged that I had indeed given him a £20.00 note 

but insisted that in my change he had given me a £10.00 note, a £5.00 note
and some change and added that the till was in balance on Saturday evening.
So I said to the man that if the missing £10.00 was not in the till, and not 

in my pocket, then it must be in his pocket.  Again he stated that he was
quite sure that he gave me the £10.00 amongst my change.
I asked him of the likelihood of loosing a £10.00 note from a pocket whilst not loosing a £5.00 note from the same pocket and he admitted that this was 
very unlikely, though confirmed that he had given me the correct change.
I left the shop and this matter bugged me all day. There is no way when you 

receive a £10.00, a £5.00 and some change and put this in separate pockets
that you would loss one note and retain the other .  Around 5.00pm I was
getting very angry and telephoned the shop back and advised them of the
above and told them that I wanted my £10.00 back and a note of apology or
I'd be asking my lawyer to contact Consumer Direct tomorrow with a
complaint.

The manager advised that he would telephone me back thirst thing, so I'm
quite interested to just how they will play this thing out. I'm absolutely 
not interested in receiving £10.00 from their petty chas tin.  I need some
form of acknowledgement that thy made a mistake.

So, what do you think guy's.
All though's uncomfortable moments when you simply push notes and coins into 

your pocket, feeling that there is something not write but wishing above
everything to be able to trust the person wheo has just served you. Have I been doing this all wrong? if so, how do I check my change withough drawing 

attention to myself and looking like a miser,. a Scottish one at that?

Any observations or ideas would be welcomed.

Best wishes.

Andy






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