so far I i have relied on their honesty as well although I do feel some
disquiet about doing this some times but what can you do? it's difficult
to
know whether they've given you a £5 note or £10 note if there is only 1
note
there. what they should do is have different textured paper for the
different notes.also do all of you always know exactly how much you've got
in 20s and 10s or do you some times forget to check before you left the
house?
Husna
----- Original Message -----
From: "Andy" <andy@xxxxxxxxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, June 03, 2008 9:00 PM
Subject: [access-uk] Re: Trust me with your change
nHi Mark.
You are absolutely right of course. My lack of confidence to seek
clarification of any change is a different issue and as you said, I did
leave the shop. I just feel so very very uneasy about seeking
confirmation
with change. How do I do this? Do I need to seek out another customer
and
ask them to confirm? It's so much easier to burry your head in the sand
and
hop for trust in people. No longer. As I mentioned in an earlier
message,
I'm going to ask the bank for £5.00 notes rather than £20.00 from now on,
so
perhaps I can be a bit more proactive at the time of purchase rather than
afterwards. Interesting point though. We all know that many visually
impaired people lack confidence so how do they cope with challenging
queries
relating to change etc.
best wishes.
Andy.
----- Original Message -----
From: "Mark Threadgold" <m.j.threadgold@xxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, June 03, 2008 8:10 PM
Subject: [access-uk] Re: Trust me with your change
> Andy,
>
> I don't think you have a leg to stand on if you try and involve any
> sort
> of
> legal argument with this firm. The fact is that you did not check your
> change. Had you done it there and then it would not have become an
issue,
> and the fact you left the shop without doing so means you cannot say
> either
> way wether you were given the correct amount or not. If they say the
till
> balanced they will probably have a paper printout of all the
transactions
> done on the till so you would have a hard job proving otherwise.
>
> Sorry if it sounds harsh, but I think it would be easier to put it down
to
> experience and to start checking your change every time. There is no
> reason
> to feel distrusting about anything. They would soon shout if you
> didn't
> pay
> them enough, so you should not feel bad about checking they have not
made
> a
> mistake, or indeed tried to rip you off.
>
> Regards,
>
> Mark Threadgold.
>
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
> Behalf
> Of
> Andy
> Sent: 03 June 2008 19:00
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Trust me with your change
>
> Hi all.
>
> Here is something to encourage some debate and discussion on the list.
>
> Last Saturday, I was dropped off at a local builders merchant and my
wife
> parked outside while I made a couple of purchases indoors.
>
> I had previously visited the bank and had £60.00, in £20.00 notes in my
> pocket.
>
> My modest purchase was under £5.00 so I should have ended up with 2
£20.00
> notes,, a £10.00 and a £5.00 note and some loose change.
>
> I left the shop and walked the 15 foot across the pavement and got into
> the
> car, where my wife was waiting on me and to be perfectly frank I did
> not
> check my change as I'm unable to do this without feeling very
distrusting.
>
> An hour or so later, she asked me for some cash and I emptied my
pockets.
>
> I found 2 £20.00 notes a £5.00 note and some small change.
>
> We both realised that the shop had not recognized that I had handed
> over
a
> £20, mistaking this for a £10 note perhaps.
>
> I agreed to visit the shop today and sort the problem out.
>
> Well,
>
> The man who served me acknowledged that I had indeed given him a £20.00
> note
>
> but insisted that in my change he had given me a £10.00 note, a £5.00
note
> and some change and added that the till was in balance on Saturday
> evening.
>
> So I said to the man that if the missing £10.00 was not in the till,
> and
> not
>
> in my pocket, then it must be in his pocket. Again he stated that he
was
> quite sure that he gave me the £10.00 amongst my change.
>
> I asked him of the likelihood of loosing a £10.00 note from a pocket
> whilst
> not loosing a £5.00 note from the same pocket and he admitted that this
> was
> very unlikely, though confirmed that he had given me the correct
> change.
>
> I left the shop and this matter bugged me all day. There is no way
> when
> you
>
> receive a £10.00, a £5.00 and some change and put this in separate
pockets
> that you would loss one note and retain the other . Around 5.00pm I
> was
> getting very angry and telephoned the shop back and advised them of the
> above and told them that I wanted my £10.00 back and a note of apology
or
> I'd be asking my lawyer to contact Consumer Direct tomorrow with a
> complaint.
>
> The manager advised that he would telephone me back thirst thing, so
> I'm
> quite interested to just how they will play this thing out. I'm
> absolutely
> not interested in receiving £10.00 from their petty chas tin. I need
some
> form of acknowledgement that thy made a mistake.
>
> So, what do you think guy's.
>
> All though's uncomfortable moments when you simply push notes and coins
> into
>
> your pocket, feeling that there is something not write but wishing
> above
> everything to be able to trust the person wheo has just served you.
Have
> I
> been doing this all wrong? if so, how do I check my change withough
> drawing
>
> attention to myself and looking like a miser,. a Scottish one at that?
>
> Any observations or ideas would be welcomed.
>
> Best wishes.
>
> Andy
>
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