Andy, I don't think you have a leg to stand on if you try and involve any sort of legal argument with this firm. The fact is that you did not check your change. Had you done it there and then it would not have become an issue, and the fact you left the shop without doing so means you cannot say either way wether you were given the correct amount or not. If they say the till balanced they will probably have a paper printout of all the transactions done on the till so you would have a hard job proving otherwise. Sorry if it sounds harsh, but I think it would be easier to put it down to experience and to start checking your change every time. There is no reason to feel distrusting about anything. They would soon shout if you didn't pay them enough, so you should not feel bad about checking they have not made a mistake, or indeed tried to rip you off. Regards, Mark Threadgold. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Andy Sent: 03 June 2008 19:00 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Trust me with your change Hi all. Here is something to encourage some debate and discussion on the list. Last Saturday, I was dropped off at a local builders merchant and my wife parked outside while I made a couple of purchases indoors. I had previously visited the bank and had £60.00, in £20.00 notes in my pocket. My modest purchase was under £5.00 so I should have ended up with 2 £20.00 notes,, a £10.00 and a £5.00 note and some loose change. I left the shop and walked the 15 foot across the pavement and got into the car, where my wife was waiting on me and to be perfectly frank I did not check my change as I'm unable to do this without feeling very distrusting. An hour or so later, she asked me for some cash and I emptied my pockets. I found 2 £20.00 notes a £5.00 note and some small change. We both realised that the shop had not recognized that I had handed over a £20, mistaking this for a £10 note perhaps. I agreed to visit the shop today and sort the problem out. Well, The man who served me acknowledged that I had indeed given him a £20.00 note but insisted that in my change he had given me a £10.00 note, a £5.00 note and some change and added that the till was in balance on Saturday evening. So I said to the man that if the missing £10.00 was not in the till, and not in my pocket, then it must be in his pocket. Again he stated that he was quite sure that he gave me the £10.00 amongst my change. I asked him of the likelihood of loosing a £10.00 note from a pocket whilst not loosing a £5.00 note from the same pocket and he admitted that this was very unlikely, though confirmed that he had given me the correct change. I left the shop and this matter bugged me all day. There is no way when you receive a £10.00, a £5.00 and some change and put this in separate pockets that you would loss one note and retain the other . Around 5.00pm I was getting very angry and telephoned the shop back and advised them of the above and told them that I wanted my £10.00 back and a note of apology or I'd be asking my lawyer to contact Consumer Direct tomorrow with a complaint. The manager advised that he would telephone me back thirst thing, so I'm quite interested to just how they will play this thing out. I'm absolutely not interested in receiving £10.00 from their petty chas tin. I need some form of acknowledgement that thy made a mistake. So, what do you think guy's. All though's uncomfortable moments when you simply push notes and coins into your pocket, feeling that there is something not write but wishing above everything to be able to trust the person wheo has just served you. Have I been doing this all wrong? if so, how do I check my change withough drawing attention to myself and looking like a miser,. a Scottish one at that? Any observations or ideas would be welcomed. Best wishes. Andy ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq