[access-uk] Re: The nationwide website
- From: "ANDY COLLINS" <Andy@xxxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 26 Apr 2012 20:20:14 +0100
Hi Adrian -
I ran in to difficulty on their website when applying for a savings account.
They use Captcha codes, and have an audio alternative for screen reader
users, but unfortunately, the link didn't work, no audio got played. I
emailed them, and found the customer service very poor! They repeatedly
asked me the "exact" nature of the problem, which screen reader I was using,
and what was the exact nature of the issue. Each time I clearly indicated
what was wrong, but all they did was to pass me to another person or
department, who asked me the exact same questions. when eventually I said
that I may well choose to decide to let the DDA know of my experience, I got
some action, and one of their execs rang me. all this went on over a couple
of months, by which time I'd opened an account elsewhere. The captcha thing
now works, or did last time I took a look to see. Not my favourite website,
or company! -
Andy
----- Original Message -----
From: "Adrien Collins" <adriencollins22160@xxxxxxxxxxxxxx>
To: "'access uk'" <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, April 26, 2012 7:52 PM
Subject: [access-uk] The nationwide website
Hi
I use nationwide for my banking, this evening I tried to set
up a new regular payment and found the website for a
screenreader user especially the part with the regular
payments very hard to use, I had to get sighted assistance,
am I the only person who struggles with this website, it was
ok before they changed it last year.
Regards
Adrien
** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
Other related posts:
