[access-uk] Tescos online

  • From: "Paul Benson" <paul.benson@xxxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Thu, 18 Nov 2010 12:54:31 -0000

Hi tom and all,

Here is an extract from an email to the Guide.Support list. I hope this offers 
ideas to assist with the site.

Paul Benson.

     *      *      

I have been on the telephone with a lovely lady called Stephanie and the tech 
people of Tesco.
I told them the problems we were having when we shop at Tesco, like the button, 
down arrow key, plus more.

Here is the reasons and solutions.
On the web site there are settings and we have it set at STANDARD, we have to 
change it to KEYBOARD SETTINGS and then we will be alright, mine is done.
The down arrow key only scrolls through the website, so to go down you have to 
use the TAB key, tab it to go down the food list, as the down arrow key just 
scrolls the website.

The tech team are going to rectify the register button and some other buttons.

Most tech people use a mouse and do not understand that we are keyboard users 
only.

Good luck with your shopping.

     *      *      
-----Original Message-----
From: Tom - Email Address: tlorimer@xxxxxxxxxxxxxxxx
Sent On: 18/11/2010 09:22
Sent To: access-uk@xxxxxxxxxxxxx - Email Address: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Tescos online

Why not report Tesco to the new venture being run by
www.fixtheweb.net

I'm sure that Tesco would be horrified to find out that their brand new 
accessible website isn't up to scratch.

Tom.

----- Original Message ----- 
From: "Mark Faben" <mark.faben@xxxxxxxxx 
To: <access-uk@xxxxxxxxxxxxx 
Sent: Thursday, November 18, 2010 3:33 AM
Subject: [access-uk] Re: Tescos online
  Hi,
 
  The problem is, as a 'group' 'we' really need to pick Tesco's, up on
  what they've done.
  I can't say too much, as I had to sign non-disclosure forms way way
  back when, on the origional testing, of the previous web-site, but
  basically I got the impression albeit quite a number of years ago now,
  that Tesco haven't the faintest idea what they are doing, as regards
  accessibility.
  Alsot, this new site 'revamp', goes far far  beyond screwing up the
  accessibility for disabled user's, (well blind user's ) and goes well
  into an utter fatiure of userability per sai.
  I've had quite a few comments now, from totally non-disabled user's,
  all of whom profess to prefering the original site as it was quicker
  to use and do their weekly grocery shop.
 
  Personally, speaking as en end-user, who's also vlind, I've just given
  up after a few shops and moved over to Sainsburrys... I'd not call it
  the most accessible site in the world, but its better than the new*
  Tesco site, and, well personally I prefer some of their products to
  Tesco's, though I'm pretty annoyed at having the  choice taken away by
  the descision of Tesco.com to make their site pretty-much
  inaccessible....
 
  Mark.
 
  On 17/11/2010, Kevin Lloyd <kevin.lloyd3@xxxxxxx  wrote:
   Those who previously used Tesco online shopping but were finding it very
   difficult to use since it was "upgraded" a few months back may not have 
   come
   across the viewing options accessed from the My Account link.  In here 
   you
   can change settings from standard (which is not a great experience with a
   screen reader) to either Low Vision or Screen Reader.  Strangely, the low
   vision setting seems to yield best results for screen readers such as 
   JAWS
   but then again, that may be a personal preference thing.
  
   Haven't played with the features extensively myself but thought I'd let
   people know so that they can have a play themselves...
  
   Regards.
  
   Kevin Lloyd
   E-mail: kevin.lloyd3@xxxxxxx
 
 
  -- 
  Mark Faben
 
  Web: http://www.accessibilitytester.com
 
  Music: http://www.music.accessibilitytester.com
  E-Mail: mark.faben@xxxxxxxxx
 
  LinkedIn: http://www.linkedin.com/pub/mark-faben/12/a2/25b
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