[access-uk] Re: Tesco
- From: "Dave Taylor" <davetaylor@xxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Mon, 12 Jul 2010 17:34:10 +0100
Yes, they are saying your screen reader is the problem, but they are also
saying they are aware of the issue. As they said, use the main site then!
They are doing what we have been asking them to for years, you can't blame
them!
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Derek Hornby
Sent: Saturday, July 10, 2010 6:23 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Tesco
Hi All
The following is copy of email I have received from Tescos.
So are they telling me it's not their web site at fualt,, but my
Screen reader. Not sure Sight And Sound will agree.
-----------------------------------------------------------
Dear Derek,
Thank you for your email and I apologise for the delay in getting back to
you.
I am very sorry that you have had some difficulties using our website,
as a visually impaired customer the last thing we would want to do would be
to make life more difficult for you. I very much understand how online
shopping contributes to your independence.
I have been made aware that some customers using our access site have
had difficulties since the site was updated. In a lot of case the problems
have been resolved by updating the screen reading software to the
latest version. Please contact your software vendor to see if there are
any updates available for your reader software.
It is possible that you might continue to have problems even if you are
using the latest version. Please be reassured that we are working to fix
all the problems. Below is a statement on the current situation that was
put out by our Grocery Home Shopping, Business Support Team that explains
our current position.
"Tesco.com has been working closely with RNIB to make the main grocery site
as accessible to all our customers, so they do not need to use the
access version. We are currently mid way through putting these fixes on to
the site live and will be completed in the future.
We understand their frustration and working very hard to fix these issues
as we take our accessibility very seriously. If they would like to be
notified when the fixes have gone live they can email the grocery team
on ask.martini@xxxxxxxxxxxx In the meantime they can try using the
main site by deselecting to view the access site via My Account which will
turn Javascript back on and stop them being navigated back to the top of
the page each time they add something to the basket'"
Thank you for drawing this matter to my attention.
I hope this information helps but if you have any further queries please do
not hesitate to contact me at online@xxxxxxxxxxx
Kind Regards,
Helena Lopez
Customer Service Manager
Tesco Grocery Home Shopping
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