[access-uk] Re: Telephone Issues

  • From: "Andrew Hodgson" <andrew@xxxxxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Sun, 14 Aug 2005 22:04:48 +0100

Hi,

Actually Derek it may not be possible to use the 1470 service on the BBC
to not with-hold the phone number - if you are behind a PBX, it filters
this stuff out.

We used to have this problem at work, then people in sales trying to
phone would be rejected.  We set the ISDN circuit to ensure that the
presentation number was set to our main switchboard, so whilst it may be
difficult to get through to the right person, the ACR isn't an issue.  

Andrew.

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Derek Hornby
Sent: 14 August 2005 20:09
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Telephone Issues

Hi Damon

> don't forget that many legitimate companies withhold their number too.
>I work for the BBC and am always rather fed up when I call somebody and

>can't get hold of them because they have this 'reject withheld number'
>option on their phone. Very annoying.

I suggest it's down to the company and or organisation to have its
telecommunications set up correctly. 

In the case of BBC  you should be able to use 1470 to override the
number withheld  on a call by call basis. 

And I do also hope BBC is set up to use 18002 access code for
communication with deaf  customers via Typetalk. 

  Regards,
Derek

e-mail: derek.hornby_uk@xxxxxxxxxxxxxxx 


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