Hello peter,You need to copy the UK Eloquence file to your phone. Depending on what connections you have, this can be done via Bluetooth or USB, either using Nokia PC Suite or by direct transfer from your computer to your phone via the USB cable. The installation must be done on the phone. As you have the american Eloquence already installed, all prompts will be spoken. After installation, follow the instructions in my last message to switch to the UK Eloquence. Hope this helps.
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