[access-uk] Re: TIME FOR A RANT ...

  • From: "roger south" <roger.south@xxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Wed, 24 Jun 2009 16:00:56 +0100

Hi Ibrahim

I see and understand exactly what you mean but the dealer was most unprofessional in his approach. He never made any such explanation on the phone just rudely saying what I previously posted. Not the best way to run a business needing customer goodwill I would have thought. Ever since then I've done my shopping at dealers who provide a better customer service to me.

Roger

----- Original Message ----- From: "Ibrahim Gucukoglu" <ibrahim_gucukoglu@xxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, June 24, 2009 3:50 PM
Subject: [access-uk] Re: TIME FOR A RANT ...


Hi Rodger.

I can't excuse or make excuses for a person who is rude or impatient etc, but I'll tell you now, if you buy electronics that are capable of storing information of a personal nature whether they're used or not for such storage, you'll potentially be putting content on the memory which would mean that the machine was used although be it slightly. Its like most mobile phones, digital voice recorders and mp3 players not to mention cameras can not be returned once opened for this reason.

All the best, Ibrahim.


----- Original Message ----- From: "roger south" <roger.south@xxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, June 24, 2009 3:42 PM
Subject: [access-uk] Re: TIME FOR A RANT ...


Hi Carol

You have my sympathy as I've been down that street as well. Several years ago I wanted to buy a portable book reader and the one to have was the Road Runner. I have a severe hearing loss and therefore hear mostly electronically. This made me wary as to whether it would be suitable for me. I phoned the dealer and was told the price etc. I explained my difficulty and fears so would I be able to return it if I needed to. In no circumstances I was told as the machine would be second hand. If it was unsuitable I'd have to find a buyer to purchase it off me. What he didn't realise and was not interested in listening to was that only the actual machine would be used briefly as I would have used my own batteries out of courtesy and I never use head-phones ever as they are of no use to me. My own induction loop would have been plugged in instead.

Another list member agreed to meet me and allow me to try his. It transpired I was unable to get on with it and never did purchase one. But the dealer in question, due to his short sightedness and rude behaviour has lost a potential customer for life. I would wait for hell to freeze over before I bought even a box of matches from him in the future.

Rger

----- Original Message ----- From: "Carol Pearson" <carol.pearson29@xxxxxxxxxxxxxx>
To: "Access UK Mailing List" <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, June 24, 2009 10:10 AM
Subject: [access-uk] TIME FOR A RANT ...


Hi all,

I don't exactly apologise for this post and I'll try to keep it brief!

I've just written about my recent experience when visiting the RNIB shop at
Judd Street for the first time a few weeks back ...

(I won't repeat here what I wrote there ...)

My quest to get a proper indepth demonstration of the Plextalk Pocket has
been exceedingly difficult ... and I've now decided to give it up.

Not only was I unable to get anything like a demonstration at the RNIB, but I have declined to purchase the "Infotech" article. This was the last nail
in the coffin for me!  I was told this would cost me £10 as I'm not a
regular subscriber to "Infotech" and you can no longer purchase individual
articles at a reasonable rate.  I think £10 is too steep and, despite my
writing both Brian and Terry at T&T, I heard nothing from them.

Well, that's just too bad!  It seems my quest for a recorder I'll really
like and get on with is just not to be!

Surely, it ought to be easier than this to get proper demonstrations and a
working knowledge of this high tech stuff for which we have to pay fairly
high prices anyway ...

OK - rant over!

--
Carol
carol.pearson29@xxxxxxxxxxxxxx


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