No it isn't. The RNIB is still a charity after all. Okay, we could argue forever about their charitable status when they sell products, but in the real world they can't be expected to provide the level of hands on service at the drop of a hat like say Currys or PC World can.
Find me on Twitter http://www.twitter.com/barkingbabs Barbara Wilson M: 07917710779 T: 02887784046 E: barkingbabs@xxxxxxxxxxxxxxx IM: creativeeyes@xxxxxxxxxxxxx Skype: creativeeyes----- Original Message ----- From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx> Sent: Thursday, June 25, 2009 11:09 AM Subject: [access-uk] Re: TIME FOR A RANT ...
But for blind people it is. -original message- Subject: [access-uk] Re: TIME FOR A RANT ... From: "Barbara Wilson" <barkingbabs@xxxxxxxxxxxxxxx> Date: 25/06/2009 7:51 AM No, but common sense should tell us that a resource centre is not a high street store, therefore their time and staff resources are not the same. Find me on Twitter http://www.twitter.com/barkingbabs Barbara Wilson M: 07917710779 T: 02887784046 E: barkingbabs@xxxxxxxxxxxxxxx IM: creativeeyes@xxxxxxxxxxxxx Skype: creativeeyes----- Original Message ----- From: "ELEANOR BURKE" <eleanorburke@xxxxxxxxxxxxxx>To: <access-uk@xxxxxxxxxxxxx> Sent: Thursday, June 25, 2009 1:56 AM Subject: [access-uk] Re: TIME FOR A RANT ...Tony we cannot be mind readers and cannot know of an appointment system through inspiration. Eleanor----- Original Message ----- From: "Tony Sweeney" <deirton711@xxxxxxxxx>To: <access-uk@xxxxxxxxxxxxx> Cc: "tony sweeney" <deirton711@xxxxxxxxx> Sent: Thursday, June 25, 2009 1:53 AM Subject: [access-uk] Re: TIME FOR A RANT ...Hi Carol, Am outside your country's so really can't say too much. I agree with Steve's point that in my experience for example it would be good for an appointment to be made. Now on Roger's point, there is no need for rudeness by a prospective supplier! You have now a contact in the RNIB so go for it! By the way (for your information) that person's mail appeared on the list! Anyway sure it has happened to most of us I'm sure in the past! Relax and hopefully you will get that problem you wrote of resolved satisfactorily. All the best Tony----- Original Message ----- From: "Carol Pearson" <carol.pearson29@xxxxxxxxxxxxxx>To: <access-uk@xxxxxxxxxxxxx> Sent: Wednesday, June 24, 2009 5:04 PM Subject: [access-uk] Re: TIME FOR A RANT ...I agree Steve, to an extent, but I know they have a High Tech team and shouldn't they all have a pretty good working knowledge about all items? I mean, when they haven't got customers, they're there to play to their hearts' content, answer the odd call or two here and there I guess! Now perhaps I'm really getting even more mad than when I started this morning so I'd best crawl back into a hole somewhere! <Smiles> -- Carol carol.pearson29@xxxxxxxxxxxxxx ---- Original Message ---- From: "Steve Nutt" <steve@xxxxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Wednesday, June 24, 2009 4:20 PM Subject: [access-uk] Re: TIME FOR A RANT ...Hi Roger, I have some sympathy for Carol too, but if you are expecting an in-depth demo of a product, it is really only polite to make an appointment. If you don't make an appointment, you can't really expect someone to drop everything just to give you an in-depth demo on the fly. All the best Steve -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of roger south Sent: Wednesday 24 June 2009 15:43 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: TIME FOR A RANT ... Hi Carol You have my sympathy as I've been down that street as well. Several years ago I wanted to buy a portable book reader and the one to have was the Road Runner. I have a severe hearing loss and therefore hear mostly electronically. This made me wary as to whether it would be suitable for me. I phoned the dealer and was told the price etc. I explained my difficulty and fears so would I be able to return it if I needed to. In no circumstances I was told as the machine would be second hand. If it was unsuitable I'd have to find a buyer to purchase it off me. What he didn't realise and was not interested in listening to was that only the actual machine would be used briefly as I would have used my own batteries out of courtesy and I never use head-phones ever as they are of no use to me. My own induction loop would have been plugged in instead. Another list member agreed to meet me and allow me to try his. It transpired I was unable to get on with it and never did purchase one. But the dealer in question, due to his short sightedness and rude behaviour has lost a potential customer for life. I would wait for hell to freeze over before I bought even a box of matches from him in the future. Rger ----- Original Message ----- From: "Carol Pearson" <carol.pearson29@xxxxxxxxxxxxxx> To: "Access UK Mailing List" <access-uk@xxxxxxxxxxxxx> Sent: Wednesday, June 24, 2009 10:10 AM Subject: [access-uk] TIME FOR A RANT ... Hi all, I don't exactly apologise for this post and I'll try to keep it brief! I've just written about my recent experience when visiting the RNIB shop at Judd Street for the first time a few weeks back ... (I won't repeat here what I wrote there ...) My quest to get a proper indepth demonstration of the Plextalk Pocket has been exceedingly difficult ... and I've now decided to give it up. Not only was I unable to get anything like a demonstration at the RNIB, but I have declined to purchase the "Infotech" article. This was the last nail in the coffin for me! I was told this would cost me £10 as I'm not a regular subscriber to "Infotech" and you can no longer purchase individual articles at a reasonable rate. I think £10 is too steep and, despite my writing both Brian and Terry at T&T, I heard nothing from them. Well, that's just too bad! It seems my quest for a recorder I'll really like and get on with is just not to be! Surely, it ought to be easier than this to get proper demonstrations and a working knowledge of this high tech stuff for which we have to pay fairly high prices anyway ... 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