[access-uk] Re: TIME FOR A RANT ...
- From: "Carol Pearson" <carol.pearson29@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 24 Jun 2009 17:02:38 +0100
Well Roger, there you go!
Nice to know I'm not alone ...
Having just responded off list to a follow-up by RNIB staff member Madleen
Mann, I'm wondering where the customer support is these days. After all, we
spend an awful lot of money on these items so should be able to ensure
they're going to meet our needs, at least pretty well!
Should I really have had to spend a whole day in the Resource Centre when
all I eventually came away with was one item from the kitchen and a
replacement watch? The only other item of interest to me, having looked
around the kitchen and chosen a new watch, was the Plextor Pocket and I made
that clear pretty well on outset. I was very much hoping to come home with
this item also!
I don't think so now!
--
Carol
carol.pearson29@xxxxxxxxxxxxxx
--
Carol
carol.pearson29@xxxxxxxxxxxxxx
---- Original Message ----
From: "roger south" <roger.south@xxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, June 24, 2009 3:42 PM
Subject: [access-uk] Re: TIME FOR A RANT ...
Hi Carol
You have my sympathy as I've been down that street as
well. Several years ago I wanted to buy a portable book
reader and the one to have was the Road Runner. I have a
severe hearing loss and therefore hear mostly
electronically. This made me wary as to whether it would
be suitable for me. I phoned the dealer and was told the
price etc. I explained my difficulty and fears so would I
be able to return it if I needed to. In no circumstances
I was told as the machine would be second hand. If it was
unsuitable I'd have to find a buyer to purchase it off
me. What he didn't realise and was not interested in
listening to was that only the actual machine would be
used briefly as I would have used my own batteries out of
courtesy and I never use head-phones ever as they are of
no use to me. My own induction loop would have been
plugged in instead.
Another list member agreed to meet me and allow me to try
his. It transpired I was unable to get on with it and
never did purchase one. But the dealer in question, due
to his short sightedness and rude behaviour has lost a
potential customer for life. I would wait for hell to
freeze over before I bought even a box of matches from
him in the future.
Rger
----- Original Message -----
From: "Carol Pearson" <carol.pearson29@xxxxxxxxxxxxxx>
To: "Access UK Mailing List" <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, June 24, 2009 10:10 AM
Subject: [access-uk] TIME FOR A RANT ...
Hi all,
I don't exactly apologise for this post and I'll try to
keep it brief!
I've just written about my recent experience when
visiting the RNIB shop at Judd Street for the first time
a few weeks back ...
(I won't repeat here what I wrote there ...)
My quest to get a proper indepth demonstration of the
Plextalk Pocket has been exceedingly difficult ... and
I've now decided to give it up.
Not only was I unable to get anything like a
demonstration at the RNIB, but I have declined to
purchase the "Infotech" article. This was the last nail
in the coffin for me! I was told this would cost me £10
as I'm not a regular subscriber to "Infotech" and you can
no longer purchase individual articles at a reasonable
rate. I think £10 is too steep and, despite my writing
both Brian and Terry at T&T, I heard nothing from them.
Well, that's just too bad! It seems my quest for a
recorder I'll really like and get on with is just not to
be!
Surely, it ought to be easier than this to get proper
demonstrations and a working knowledge of this high tech
stuff for which we have to pay fairly high prices anyway
...
OK - rant over!
--
Carol
carol.pearson29@xxxxxxxxxxxxxx
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