[access-uk] Re: THE TOSHIBA SAGA (LONG SO HIT DEL IF YOU WISH) - was Re: Re: GETTING READY AND EXCITED
- From: "kevin and emma" <kream@xxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Mon, 6 Nov 2006 11:21:43 -0000
hi graham, a lot of airlines will accept this card on internal flights now.
go to:
http://www.citizencard.com/
kevin (lord L)
"Civilization exists by geological consent, subject to change without
notice." - will durant
email/msn: kream@xxxxxxxxxxxx
----- Original Message -----
From: "Graham Page" <gpage@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Sunday, November 05, 2006 10:56 PM
Subject: [access-uk] Re: THE TOSHIBA SAGA (LONG SO HIT DEL IF YOU WISH) -
was Re: Re: GETTING READY AND EXCITED
> Carol, I don't think that it is unreasonable that you have to prove you
are
> who you say you are. Maybe in fact it is your fault for losing your
> passport, your one means of identification.
>
> On the other side of the argument, however, you say you and the driver
knew
> each other. How does the driver prove he has in fact seen your passport?
> Maybe he could have been a bit more flexible.
>
> If the government had handled things differently, we could have had a
> voluntary ID card scheme in place but that is not likely to be a
possibility
> now any time soon.
>
> If you don't fly or go abroad you probably don't have a passport so it may
> be difficult for you to produce ID. I am sure I read about some kind of
> Euro Citizens ID card that companies such as Easyjet would accept. This
> only cost about £10 but I can't find a reference to it using Google. This
> is photo ID so if the card still exists, it should be good enough for
> Cittylink.
>
> Cheers
>
> Graham
>
> One option, which I know is acceptable by airlines, is the
>
>
> ----- Original Message -----
> From: "Carol Pearson" <carol.pearson@xxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Friday, November 03, 2006 11:38 PM
> Subject: [access-uk] THE TOSHIBA SAGA (LONG SO HIT DEL IF YOU WISH) - was
> Re: Re: GETTING READY AND EXCITED
>
>
> OK, Ray, I thought Toshiba were the greatest too! . . ..
> Here goes, then, with my story!
>
> I scoured the internet for a month or two before settling on a Toshiba
> Satellite Pro A120SE in late September. I looked carefully at the specs,
> not wanting to spend money on changing JAWS so rejecting anything but XP
> Home to be sure everything would/should work well! This narrowed my
search
> somewhat all round in fact because I discovered that (in general) many of
> the cheaper range computers offered are with XP Home but, increasingly,
more
> are being sold with Windows XP Professional and with other slight
variations
> on Windows XP. . .. Finally I had my model and, as I could only find the
> exact match in a couple of places, decided to go for it and order, via
> Toshiba from their agreed seller, which in this case was Ingram Micro.
(Big
> Mistake!)
>
> I was given some of the blurb about the user of the card having to live at
> the same address as the goods being ordered and thought that was fine.
> However, I wasn't told all of the story: The computer arrived promptly,
> being delivered by one of my lesser favourite couriers, City Link. I know
> them quite well though and even knew the delivery man when he arrived. He
> asked for the cardholder to produce his driving licence or passport (no
> alternatives appeared acceptable) in person and also to sign the sheet as
> required. Well, Mike was at work, we didn't at that time know where to
> locate the passports easily and had little sighted help available to us
for
> some days. The driver refused to either leave the laptop with us or to
call
> his depot again, saying he'd already discussed the matter before leaving,
> knowing that he was coming to us and that they had to abide by the
company's
> (in this case Ingram Micro's) stipulations! Well, I almost had my hands
on
> that computer, yes, almost, and could in fact have taken it from him
whilst
> pretending to get Mike!
>
> Yes, it went back and then commenced the battle which is not yet totally
> over! First, I spent all morning the following day ringing Ingram Micro
and
> couldn't get a telephone answered anywhere, anyway. I decided not to put
up
> with this and contacted the sales person at Toshiba with whom I had placed
> the order. He followed it through and was eventually told that they were
> their rules and no way would they change them. They would agree to the
> computer remaining in the depot for a few days to allow us time to find
the
> relevant documents; but by that time I really didn't want to do that and,
> besides, we still had no way of finding them within the next week or so,
> until friends were well and truly back in the swing of things after
various
> times away. With reluctance, therefore, we started the battle of getting
> our money back from Toshiba, or rather from Ingram Micro via Toshiba. (I
> was not going to try to call them again and waste my time.)
>
> Some days went by before we learned the computer, supposedly, had gone
> missing from City Link's depot! (Surprise, surprise!) They therefore
> wouldn't refund us . . . then suddenly the computer had turned up and
> eventually we were told the money would show back in our account in a
> further ten working days. Well, that long! <GRRR!>
>
> I was also told that Toshiba had now changed that model (as they
apparently
> do every month or two) and so it was no longer available but they would
tell
> me when something else came out that may be suitable. They did tell me,
but
> of course, it didn't have XP Home and they wouldn't install it for me!
>
> Eventually we did get most of the money back, but they had taken out a
> charge which we later tracked down to being for delivery. No, they
weren't
> getting away with that either! Finally we have had a promise that this
will
> also be refunded, but we have yet to see it.
>
> Despite my discussions with Toshiba about their lack of information about
> the terms of purchase when I arranged to buy and the fact that they
haven't
> come up with a suitable alternative, they refuse to help any further and,
> with great annoyance, I've closed the door on that one!
>
> We have been staggered at these rather over-cautious safety arrangements
and
> certainly consider it unfair that totally blind people have to be put in
> this position. We almost ended up with the Disability Rights Commission
and
> I'm certainly "off Toshiba" right now!
>
> I searched and searched again and finally ended up going Roger's route and
> buying a very light weight DELL, albeit that the price was a fair bit more
> and there were a number of hassles in placing that order which I won't
cover
> here! With a back problem, I just hope I've perhaps done myself a bit of
a
> favour!
>
> I'm also hoping now that we really can enjoy the new laptop with not too
> many more problems, but no doubt I'll be writing for advice here and there
> as I get things set up - so watch this space!
>
> If you've read to the end and can at least identify with all that's gone
on
> and feel a sense of annoyance at the lengths some companies are going to
in
> order to guard themselves regardless of the cost and inconvenience to the
> customer, then I'm glad I told the story. If you were bored then I can
only
> apologise that you didn't press that DEL key <Smile>
>
> Goodnight to all!
>
> --
> Carol
> carol.pearson@xxxxxxxxxxxx
>
>
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