[access-uk] Re: THE TOSHIBA SAGA (LONG SO HIT DEL IF YOU WISH) - was Re: Re: GETTING READY AND EXCITED

  • From: "Graham Page" <gpage@xxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Sun, 5 Nov 2006 22:56:50 -0000

Carol, I don't think that it is unreasonable that you have to prove you are 
who you say you are.  Maybe in fact it is your fault for losing your 
passport, your one means of identification.

On the other side of the argument, however, you say you and the driver knew 
each other.  How does the driver prove he has in fact seen your passport? 
Maybe he could have been a bit more flexible.

If the government had handled things differently, we could have had a 
voluntary ID card scheme in place but that is not likely to be a possibility 
now any time soon.

If you don't fly or go abroad you probably don't have a passport so it may 
be difficult for you to produce ID.  I am sure I read about some kind of 
Euro Citizens ID card that companies such as Easyjet would accept.  This 
only cost about £10 but I can't find a reference to it using Google.  This 
is photo ID so if the card still exists, it should be good enough for 
Cittylink.

Cheers

Graham

One option, which I know is acceptable by airlines, is the


----- Original Message ----- 
From: "Carol Pearson" <carol.pearson@xxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Friday, November 03, 2006 11:38 PM
Subject: [access-uk] THE TOSHIBA SAGA (LONG SO HIT DEL IF YOU WISH) - was 
Re: Re: GETTING READY AND EXCITED


OK, Ray, I thought Toshiba were the greatest too!  . . ..
Here goes, then, with my story!

I scoured the internet for a month or two before settling on a Toshiba
Satellite Pro A120SE in late September.  I looked carefully at the specs,
not wanting to spend money on changing JAWS so rejecting anything but XP
Home to be sure everything would/should work well!  This narrowed my search
somewhat all round in fact because I discovered that (in general) many of
the cheaper range computers offered are with XP Home but, increasingly, more
are being sold with Windows XP Professional and with other slight variations
on Windows XP. . ..  Finally I had my model and, as I could only find the
exact match in a couple of places, decided to go for it and order, via
Toshiba from their agreed seller, which in this case was Ingram Micro.  (Big
Mistake!)

I was given some of the blurb about the user of the card having to live at
the same address as the goods being ordered and thought that was fine.
However, I wasn't told all of the story:  The computer arrived promptly,
being delivered by one of my lesser favourite couriers, City Link.  I know
them quite well though and even knew the delivery man when he arrived.  He
asked for the cardholder to produce his driving licence or passport (no
alternatives appeared acceptable) in person and also to sign the sheet as
required.  Well, Mike was at work, we didn't at that time know where to
locate the passports easily and had little sighted help available to us for
some days.  The driver refused to either leave the laptop with us or to call
his depot again, saying he'd already discussed the matter before leaving,
knowing that he was coming to us and that they had to abide by the company's
(in this case Ingram Micro's) stipulations!  Well, I almost had my hands on
that computer, yes, almost, and could in fact have taken it from him whilst
pretending to get Mike!

Yes, it went back and then commenced the battle which is not yet totally
over!  First, I spent all morning the following day ringing Ingram Micro and
couldn't get a telephone answered anywhere, anyway.  I decided not to put up
with this and contacted the sales person at Toshiba with whom I had placed
the order.  He followed it through and was eventually told that they were
their rules and no way would they change them.  They would agree to the
computer remaining in the depot for a few days to allow us time to find the
relevant documents;  but by that time I really didn't want to do that and,
besides, we still had no way of finding them within the next week or so,
until friends were well and truly back in the swing of things after various
times away.  With reluctance, therefore, we started the battle of getting
our money back from Toshiba, or rather from Ingram Micro via Toshiba.  (I
was not going to try to call them again and waste my time.)

Some days went by before we learned the computer, supposedly, had gone
missing from City Link's depot!  (Surprise, surprise!)  They therefore
wouldn't refund us . . . then suddenly the computer had turned up and
eventually we were told the money would show back in our account in a
further ten working days.  Well, that long!  <GRRR!>

I was also told that Toshiba had now changed that model (as they apparently
do every month or two) and so it was no longer available but they would tell
me when something else came out that may be suitable.  They did tell me, but
of course, it didn't have XP Home and they wouldn't install it for me!

Eventually we did get most of the money back, but they had taken out a
charge which we later tracked down to being for delivery.  No, they weren't
getting away with that either!  Finally we have had a promise that this will
also be refunded, but we have yet to see it.

Despite my discussions with Toshiba about their lack of information about
the terms of purchase when I arranged to buy and the fact that they haven't
come up with a suitable alternative, they refuse to help any further and,
with great annoyance, I've closed the door on that one!

We have been staggered at these rather over-cautious safety arrangements and
certainly consider it unfair that totally blind people have to be put in
this position.  We almost ended up with the Disability Rights Commission and
I'm certainly "off Toshiba" right now!

I searched and searched again and finally ended up going Roger's route and
buying a very light weight DELL, albeit that the price was a fair bit more
and there were a number of hassles in placing that order which I won't cover
here!  With a back problem, I just hope I've perhaps done myself a bit of a
favour!

I'm also hoping now that we really can enjoy the new laptop with not too
many more problems, but no doubt I'll be writing for advice here and there
as I get things set up - so watch this space!

If you've read to the end and can at least identify with all that's gone on
and feel a sense of annoyance at the lengths some companies are going to in
order to guard themselves regardless of the cost and inconvenience to the
customer, then I'm glad I told the story.  If you were bored then I can only
apologise that you didn't press that DEL key <Smile>

Goodnight to all!

--
Carol
carol.pearson@xxxxxxxxxxxx


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