[access-uk] Re: THE OLD CHESTNUT OF FREEDOM'S US AND UK PRICES
- From: "George Bell" <george@xxxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Mon, 30 Aug 2010 11:42:04 +0100
Hi Gordon,
A factor which is very often quite different between here are the
United States is WHO actually provides the support. In many cases
where a product is developed or manufactured in the States, dealers
will sell the product, but after that, any on-going support is
provided by the developer/manufacturer.
Here in the U.K. very few people are prepared to make an International
call, and expect their local supplier to provide that support.
George.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Gordon Keen
Sent: 30 August 2010 10:02
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: THE OLD CHESTNUT OF FREEDOM'S US AND UK
PRICES
So U.S. retailers have the same range of costs to meet as their U.K.K
equivelents but U.K. prices are higher, is that right?
Regards
G
From glorious Devon, England.
On 30 Aug 2010, at 09:26, Glenn Tookey wrote:
> Yes, I am sure they do, but they do not do it for the UK, we have to
do that and it is an overhead that forms part of the equation, that's
all I'm saying.
>
> As, I said earlier, the price of our products in £ is within a few %
normally of the US price. The Pearl is the only exception because our
dealer discount does not cover all of the costs outlined in George and
My emails.
>
> When the discounted period end and the price in the US goes to $1200
and out dealer discount returns to normal level, then the Pearl will
follow the same structure as our other UK products.
>
> Regards
> Glenn
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
> Behalf Of Gordon Keen
> Sent: 29 August 2010 16:47
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: THE OLD CHESTNUT OF FREEDOM'S US AND UK
> PRICES
>
> Are you saying that U.S. distributors do not provide the same level
of support and after sales service?
> (raised eyebrow)
>
> Regards
>
> G
>
> From glorious Devon, England.
> On 29 Aug 2010, at 16:28, Glenn Tookey wrote:
>
>> So, taking up George's commentary, now the goods are in the
Reseller's warehouse in the UK.
>>
>> Now have to allow for warranty and repairs (if we return goods to
US we have to pay the shipping) - however good a product some of them
need after sales attention and service.
>>
>> Many AT products- especially new ones - have to be taken to the
potential customer which means taking them to exhibition (pay staff,
pay for vehicle, pay for travel costs, pay for insurance etc) and / or
take the goods to a home demonstration. Software is still shipped in
boxes as customers still want the media. The cost of taking a product
on the road to demo is significant.
>>
>> For software we also provide free helpdesk support, sometimes that
means hours on the phone for one specific problem.
>>
>> When you look at the UK price for a product you will find that it
is not too far out from the US price, the exception for us at Sight
and Sound is the Pearl, which started this thread.
>>
>> The reason why that product varies so significantly is that because
it is heavily discounted in the US then reseller discounts are
approximately 50% of normal discount (and the gross price is halved
in the offer, so net profit to pay all of the costs outlined in the
thread is much lower) - hence the difference between US and UK price
of the Pearl.
>>
>> Regards
>> Glenn
>
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