[access-uk] Re: SuperNova Access Suite 13.01 - Short Review
- From: "Hussein Patwa" <access-uk@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 21 Sep 2012 03:14:44 +0100
Hi Eleanor,
I appreciate what you're saying about having received for technical support
from Dolphin in the past. However I think it is fair to let others know
that, going by what I was told recently, Dolphin have made improvements to
their technical support. I don't know why you were put through to someone
who only offered support for Dolphin Guide, maybe this was a glitch with the
telephone system or all the other support people were handling calls.
As for your comment about their technical support person being unable to
help with a magnification query because they were blind, my apologies but I
think this is a little harsh. Whereas I agree that regardless of whether
they are blind or not they should know about supernovas features and how to
troubleshoot, it may well be that the person was having difficulty
visualising (and I use the word very loosely) the problem that you are
attempting to describe. Not having any sight, it may have been extremely
difficult for them to understand the problem you are having, thus making it
harder for them to offer an appropriate solution. As someone who is
frequently called upon to provide technical support at remote locations, and
having assisted several blind people, I know what this is like in reverse.
Sometimes I will explain something to a blind person that they are unable to
understand even though it makes complete sense to me using visual
references.
Anyway, I am not trying to be pedantic here, rather just to show
understanding of the situation from both sides of the fence.
All the best for now and take care.
Please note: this message was dictated using Dragon NaturallySpeaking and
NovaTalk. I apologise for any errors in the text. Visit
www.extrasolutions.co.uk <http://www.extrasolutions.co.uk> for more info on
NovaTalk, the exciting revolution in digital dictation & Accessible IT Your
Way.
_______________________________________
Have a pleasant day,
Kind Regards and Best Wishes,
Hussein Patwa
Tel: 0789 47 595 62 (UK)
Tel: +44 (0)122 4433 954 (SIP)
Twitter: www.twitter.com/hussein_patwa
Skype: patwaspotterfan2
Web: www.patwanet.co.uk
Blog: http://patwaspotterfan.livejournal.com
Find me on Facebook: http://www.facebook.com/profile.php?id=510013486
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From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Eleanor Burke
Sent: 20 September 2012 11:13
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: SuperNova Access Suite 13.01 - Short Review
Sounds good, if only Dollphin Tech support could be as good. I am
thoroughly disgusted with the Dolphin Tech Support right now. I get a
trainee, he then tells me he is for Guide support and not Supernova. Then I
get the Tech Support for Supernova and regretably this person is not sighted
and cannot solve my problem with magnification.
----- Original Message -----
From: Hussein Patwa <mailto:access-uk@xxxxxxxxxxxxxx>
To: access-uk@xxxxxxxxxxxxx
Sent: Thursday, September 20, 2012 10:29 AM
Subject: [access-uk] SuperNova Access Suite 13.01 - Short Review
Hello all,
I thought I would post a few words in review of SuperNova 13.01 which was
released a few days back in case it is helpful to others considering
upgrading or purchasing the product.
I would like to take this opportunity to add my own praise to all at the
Dolphin SuperNova development and production team for the excellent work
done on the version 13.01 release. This is a vast improvement over the
previous version 12 and having now installed and used it on both my desktop
and laptop I wanted to take a few moments to share the changes, which have
benefited me most as a user.
1. Performance: this is vastly improved and the number of crashes for
SuperNova and its associated processes has decreased by over 90% in daily
use. I also find that the computer responds better and is less sluggish
even when running multiple applications, and performance is reasonable even
when using the laptop with aggressive power saving settings in effect.
2. The new web DOM means that navigating webpages is more responsive and
there is no longer a major delay when jumping between different elements or
searching for text. In particular, I am now able to use the main Facebook
website, something that I have been unable to do since SuperNova version 11.
The support for Aria means that changes when completing dynamic forms are
announced immediately so there is no longer the hassle of submitting a form
only to find that there was an error, which was not noticed before.
3. There is better support for the 64-bit edition of Internet Explorer,
which, incidentally, even without SuperNova running offers a performance
boost over the 32-bit edition. Going back to web navigation, the ability to
jump to headings of different levels using the numbers 1-6 on the keyboard
means that it is easier to navigate pages one visits regularly. For
example, to jump to different search results on Google, simply press the
number 3 and the link for each search result will be announced. Reading
HTML e-mail messages in Microsoft Outlook is also much better particularly
when trying to handle tables etc.
4. For me in particular, the support for more Braille displays is
definitely welcome. I have had a HumanWare Brailliant 40 2nd Gen since
November 2011, which I was unable to use with SuperNova version 12. I am
now able to use this and therefore am finding it much easier to edit
documents and take advantage of the functions of the Braille display. As I
received the Braille display thanks to a grant, I was starting to feel very
guilty of being unable to use it but this is no longer the case thanks to
Dolphin.
5. SuperNova works flawlessly with NovaTalk, which I will write about in a
separate post. Again, I particularly appreciate this as NovaTalk has made a
big difference to my life being able to control SuperNova and my computer
through voice even when my hands are in agony with the reynauds.
There are many other new features in SuperNova version 13.01 but I think the
above are the once which I appreciate most in day-to-day use. Like many
people, I have griped about the poor performance of SuperNova in previous
versions, but this has taken a major step forward in version 13. Here's
looking forward to even more great developments in future updates.
I hope my short review has been useful to those who may be considering
upgrading. Of course, I will be happy to answer any questions you may have
which are related to SuperNova and I hope you will share these on the list
so they can be of benefit to others as well.
Thanks as always for your time.
All the best for now and take care.
_______________________________________
Have a pleasant day,
Kind Regards and Best Wishes,
Hussein Patwa
Tel: 0789 47 595 62 (UK)
Tel: +44 (0)122 4433 954 (SIP)
Twitter: <http://www.twitter.com/hussein_patwa>
www.twitter.com/hussein_patwa
Skype: patwaspotterfan2
Web: <http://www.patwanet.co.uk> www.patwanet.co.uk
Blog: <http://patwaspotterfan.livejournal.com>
http://patwaspotterfan.livejournal.com
Find me on Facebook: <http://www.facebook.com/profile.php?id=510013486>
http://www.facebook.com/profile.php?id=510013486
Please note: Calls from witheld numbers may not be connected. Please
release your number so it can be viewed prior to calling. Calls may be
recorded for fact verification.
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Copying or distribution in any form is not permitted without the sender's
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