Sorry - I should have said here that my son has Sky George. ________________________________ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of George Bell Sent: 04 December 2009 22:32 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Sky repairs service Yet another reason why I'm lucky enough to have a British owned Virgin system where I can record two programs while watching a third. AND I am paying less than my son for a better service here in Northampton. AND they upgraded my neighbour's 2 year old set top box at no cost. Sorry, but I'm not a Robert Maxwell fan! George. ________________________________ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Darran Ross Sent: 04 December 2009 20:25 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Sky repairs service Hi Phil. Sky themselves contacted me about this very thing a couple of weeks ago. Here's a copy of their e-mail. Sky Protect - Beware of imitations It's come to our attention that a number of extended warranty providers are contacting our customers claiming to be connected with Sky. The only extended warranty plan officially approved and endorsed by Sky is Sky Protect. It's provided and administered on our behalf by Domestic & General, our chosen partner, one of the UK's leading appliance repair specialists. Any other companies are not approved or endorsed by Sky and we cannot ensure the validity of any extended warranty plan taken out with them. Of course you're free to take out a warranty with anyone you choose, but we advise you read their terms and conditions carefully before making payment. arrow Find out more : http://skymail.sky.com/a/tBLCwZ7B7gFwvB73mVqDQwkttrF/compeinfo-1 Checking your plan If you have an extended warranty plan for your Sky equipment and you are concerned about whether it's a genuine Sky Protect plan, you can e-mail us using our online contact form : http://skymail.sky.com/a/tBLCwZ7B7gFwvB73mVqDQwkttrF/competitor-1 . What to look out for If anyone contacts you offering service contracts, protection plans or warranty cover for your Sky equipment - * Ask for the name of their company (if they are not from Domestic & General they are not officially approved or endorsed by Sky) * Ask the name of the plan they offer (if it is not Sky Protect, it is not officially approved or endorsed by Sky) * Ask them to confirm your Sky account number, your box type and when you first subscribed to Sky (only Sky Protect will have these details) --> More FAQs : http://skymail.sky.com/a/tBLCwZ7B7gFwvB73mVqDQwkttrF/competfaq-1 Sky Protect - Safer all round heck your plan http://skymail.sky.com/a/tBLCwZ7B7gFwvB73mVqDQwkttrF/competitor-1 Please use the links below to view our terms and conditions and/or privacy policy. Site Terms & Conditions : http://skymail.sky.com/a/tBLCwZ7B7gFwvB73mVqDQwkttrF/terms-1 | Privacy Statement : http://skymail.sky.com/a/tBLCwZ7B7gFwvB73mVqDQwkttrF/privacy-1 | Accessibility : http://skymail.sky.com/a/tBLCwZ7B7gFwvB73mVqDQwkttrF/access-1 | Feedback : http://skymail.sky.com/a/tBLCwZ7B7gFwvB73mVqDQwkttrF/contactsp-1 BSkyB Limited 2008. British Sky Broadcasting Limited (registered in England & Wales as company no. 02906991) has its registered office at Grant Way, Isleworth, Middlesex TW7 5QD. Sky Protect is provided and administered by Domestic & General Services Ltd, Swan Court, 11 Worple Road, Wimbledon, London, SW19 4JS. Registered in England and Wales No.1970780.