[access-uk] Re: Sky repairs service

  • From: "Carol Pearson" <carol.pearson29@xxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Tue, 8 Dec 2009 09:37:14 -0000

Hi Phil,

We've had Virgin Media for close on eight years now and generally it's been good. We've probably only had about half a dozen problems in that time and we do have the full package.

As for how good it really is ... I don't keep stats, it just works OK for us.

--
Carol
carol.pearson29@xxxxxxxxxxxxxx
On Twitter:  http://twitter.com/songbird49a

---- Original Message ----
From: "Phil Stephenson" <phil@xxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, December 07, 2009 9:52 PM
Subject: [access-uk] Re: Sky repairs service

Hi Jackie,

A bit late in on tis I know but been reading the comments
with interest.

We're actually due to move house soon and so will have to
face Sky re-installation etc.  This is prompting e to
check out other options e.g. Virgin media.

I like very much the O2 broadband we've had for nearly 2
years now without any hassle and a good service however I
suspect we'll face same issues as you trying to get
Virgin to just let us have TV...

Anyway wondering what others experience are of using
Virgin media for TV / phone / broadband and any access
issues with using their broadband service etc.

Cheers,

Phil


-----Original Message-----
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Jackie
Cairns
Sent: 05 December 2009 21:48
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky repairs service

I've also kicked Sky into touch.  I had been thinking
about  going elsewhere for my broadband for a while, but
couldn't face the hassle.  I got a good broadband service
off them, I'd no complaint about that.  But I objected to
having so-called entertainment packages I never used.  I
only wanted sports channels, but they wouldn't let me go
down that route.  They also wouldn't let me drop all the
TV packages and just have broadband as they claimed it's
heavily subsidised.  So I said thanks but no thanks, and
have just moved over to BT Internet for broadband only,
saving myself £35 a month.  Thing is that the odd quid
here and there was just creeping up, so now the dirty
deed has been done! (smile).


Jackie Cairns
Braille Specialist
Email: Jackie.Cairns@xxxxxxxxxxxxxxxxxxx  Sight and Sound
Technology Ltd Welton House North Wing  Summerhouse Road
Moulton Park  Northampton
NN3 6WD
Telephone: 01604 798024
Fax: 01604 798090
Web: www.sightandsound.co.uk

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of George Bell
Sent: 04 December 2009 22:32
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky repairs service

Yet another reason why I'm lucky enough to have a British
owned Virgin system where I can record two programs while
watching a third.

AND I am paying less than my son for a better service
here in Northampton.

AND they upgraded my neighbour's 2 year old set top box
at no cost.

Sorry, but I'm not a Robert Maxwell fan!

George.

________________________________

From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Darran Ross
Sent: 04 December 2009 20:25
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky repairs service


Hi Phil.

Sky themselves contacted me about this very thing a
couple of weeks ago. Here's a copy of their e-mail.


Sky Protect - Beware of imitations



It's come to our attention that a number of extended
warranty providers are contacting our customers claiming
to be connected with Sky.

The only extended warranty plan officially approved and
endorsed by Sky is Sky Protect. It's provided and
administered on our behalf by Domestic & General, our
chosen partner, one of the UK's leading appliance repair
specialists.

Any other companies are not approved or endorsed by Sky
and we cannot ensure the validity of any extended
warranty plan taken out with them. Of course you're free
to take out a warranty with anyone you choose, but we
advise you read their terms and conditions carefully
before making payment.

arrow

Find out more :
http://skymail.sky.com/a/tBLCwZ7B7gFwvB73mVqDQwkttrF/compeinfo-1

Checking your plan

If you have an extended warranty plan for your Sky
equipment and you are concerned about whether it's a
genuine Sky Protect plan, you can e-mail us using our
online contact form :
http://skymail.sky.com/a/tBLCwZ7B7gFwvB73mVqDQwkttrF/competitor-1
.

What to look out for

If anyone contacts you offering service contracts,
protection plans or warranty cover for your Sky equipment
-

* Ask for the name of their company
(if they are not from Domestic & General they are not
officially approved or endorsed by Sky)

*  Ask the name of the plan they offer
(if it is not Sky Protect, it is not officially approved
or endorsed by Sky)

* Ask them to confirm your Sky account number, your box
type and when you first subscribed to Sky (only Sky
Protect will have these details)

--> More FAQs :
-->
http://skymail.sky.com/a/tBLCwZ7B7gFwvB73mVqDQwkttrF/competfaq-1

Sky Protect - Safer all round heck your plan
http://skymail.sky.com/a/tBLCwZ7B7gFwvB73mVqDQwkttrF/competitor-1

Please use the links below to view our terms and
conditions and/or privacy policy.

Site Terms & Conditions :
http://skymail.sky.com/a/tBLCwZ7B7gFwvB73mVqDQwkttrF/terms-1
| Privacy Statement :
http://skymail.sky.com/a/tBLCwZ7B7gFwvB73mVqDQwkttrF/privacy-1
| Accessibility :
http://skymail.sky.com/a/tBLCwZ7B7gFwvB73mVqDQwkttrF/access-1
| Feedback :
http://skymail.sky.com/a/tBLCwZ7B7gFwvB73mVqDQwkttrF/contactsp-1

BSkyB Limited 2008. British Sky Broadcasting Limited
(registered in England & Wales as company no. 02906991)
has its registered office at Grant Way, Isleworth,
Middlesex TW7 5QD. Sky Protect is provided and
administered by Domestic & General Services Ltd, Swan
Court, 11 Worple Road, Wimbledon, London, SW19 4JS.
Registered in England and Wales No.1970780.


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