[access-uk] Re: Service Pack 2 Again

Hi Sharon,

Accept Microsoft's help.  It's safer, plus you have a
comeback.

Just a word of advice.  Make sure you get either a Microsoft
Case Number, or the name of the guy who helped you.  Note
the that, plus the time and date of the call very carefully.

George.=20

> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx=20
> [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of SHARON
BOWELL
> Sent: 28 October 2004 14:02
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Service Pack 2 Again=20
>=20
> Hi,
>=20
> If George is around, can you help.
>=20
> I installed my service pack 2, as you know, and all was=20
> running ok until last night.
>=20
> I am now unable to access the internet and receive e-mail.
I=20
> contacted BT Broadband, and am informed that there is a
clash=20
> between the firewalls I already have, plus the one
provided=20
> in service pack 2.
>=20
> He referred me on to microsoft, who informed me I need to
do=20
> something to my registry.  I did not do this yesterday, as
I=20
> had no sighted assistance, and did not know if Jaws worked
in=20
> there or not.  The guy from microsoft is going to call me=20
> back this evening, and talk me through what to do, as I
will=20
> have my daughter with me to read the screen.  I am a
little=20
> unsure now as to whether to go ahead or not.  Is it not
just=20
> possible to disable a firewall?
>=20
> Can anyone help a rather desperate person!
>=20
> Many thanks.
>=20
> Sharon
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>=20


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