[access-uk] Re: Replacement Sky HD boxes
- From: "Jackie Cairns" <jackie.cairns@xxxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 25 Feb 2009 08:41:25 -0000
Hi John
I don't have any issues, I have the original box that I got when first subbing
to Sky over eight years ago. I just posted the info below because there was a
thread about HD boxes on here a couple of weeks ago, and wondered if it would
be of any use to anybody else.
Thanks.
Jackie Cairns
Braille Support Adviser
Email: Jackie.Cairns@xxxxxxxxxxxxxxxxxxx
Sight and Sound Technology
Welton House North Wing
Summerhouse Road
Moulton Park
Northampton
NN3 6WD
Telephone: 01604 798024
Fax: 01604 798090
Web: www.sightandsound.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
John Farley
Sent: 24 February 2009 19:24
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Replacement Sky HD boxes
It is not easy to tell, by looking at it, what model your HD box is.
It cannot be done without sighted help.
To find out, press the 'Services' button on your remote control, then select
'System Set Up' followed by 'System Details' to find your model number.
Apparently, if your box is impacted then Sky will contact you. If your's is not
in the list below then there is no problem for you.
Regards, John
Contact on : (Home) john_farley@xxxxxxxxxxxxxx
or : (work) john.farley@xxxxxxxx
Help raise funds for The Dacorum Talking Newspaper, shop at www.buy.at/dtnhemel
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Jackie Cairns
Sent: 24 February 2009 14:26
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Replacement Sky HD boxes
This was posted on another list, but thought it might be useful to a few as it
was discussed recently in a thread about accessing these boxes.
Jackie Cairns
Sky to replace up to 90,000 Sky+ HD boxes One in 10 Sky+ HD customers to get a
new box
19 February 2009
Sky is to replace up to 90,000 Sky+HD boxes following the discovery of a fault
by the box manufacturer Pace.
Sky added that the fault did not present a safety hazard and that the machines
to be replaced were from an older batch of boxes supplied by digital box
manufacturer Pace. The flaw is likely to have affected only a minority of the
popular high definition PVRs.
Pace had identified a flaw in its assembly process that, it said, might affect
the long-term performance of some boxes.
The flaw, which is not in later models, concerns the build quality and internal
cabling.
Customers will be unaware of any fault because it has yet to affect the
performance of the boxes, but Sky has decided to replace them as a
precautionary measure in case long term problems developed.
The batch versions affected are 9F3001, 9F3002, 9F3003 and 9F3004.
Customers who have affected boxes are being contacted by Sky to make
arrangements for an engineer to install a free replacement. The new box will
carry a new 12 month warranty and customers will get the added bonus of three
months' free subscription to Sky's HD pack.
Which? technology expert Dave Holes said: 'We welcome the efforts made by Sky
to head off the problem.'
To replace all the boxes should take about three months, according to Sky.
http://www.which.co.uk/news/2009/02-feb/sky-to-replace-up-to-90000-sky-h
d-boxes-168918.jsp
<http://www.which.co.uk/news/2009/02-feb/sky-to-replace-up-to-90000-sky-
hd-boxes-168918.jsp>
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