Hi Tristram - In my case, this wouldn't resolve my issue. It became apparent after being prompted to download updates for JAWS13. As well as ticking the download for the latest build, I also ticked a couple of other downloads, such as 'getting started with JFW and Vista' just to have a read really, and although the latest build for JAWS installed ok, the other downlaods didn't, and I got the message that the download had failed, and that doing a JFW repair and then trying again for the download would probably fix it. That's why I was asking where to find the repair option under jaws on my laptop - Andy ----- Original Message ----- From: Tristram Llewellyn To: 'access-uk@xxxxxxxxxxxxx' Sent: Thursday, February 09, 2012 1:28 PM Subject: [access-uk] Re: Repairing JAWS Dear Andy The best way to repair JAWS these days is to download the latest build of JAWS version that you are authorised. For example if you know you are a JAWS 13 user and you need to repair it the best thing to do is download the most current build of JAWS. This serves two purposes: 1 It will repair the JAWS. 2 It will update if your build is earlier and fix various small issues that the update addresses. You can update current versions of JAWS by going to this page: http://www.freedomscientific.com/downloads/jaws/jaws-downloads.asp ...and for previous versions of JAWS visit here: http://www.freedomscientific.com/downloads/jaws/JAWS-previous-downloads.asp Regards. Tristram Llewellyn Technical Support Sight and Sound Technology From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of ANDY COLLINS Sent: 09 February 2012 12:03 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Repairing JAWS Hi all - Can't remember where to find the repair option for JAWS. There now only seems to be an uninstall option now [jaws13] when I choose this, I am asked if I want to uninstall jaws only, or all components as well. I was hoping I might find the repair option under the uninstall menu, but no! - Andy ______________________________________________________________________ This email has been scanned by the Symantec Email Security.cloud service. For more information please visit http://www.symanteccloud.com ______________________________________________________________________ ______________________________________________________________________ This email has been scanned by the Symantec Email Security.cloud service. For more information please visit http://www.symanteccloud.com ______________________________________________________________________