hi Darren. A bit late getting back on this one, so if you've achieve this already then read no further! Smile. The below is an extract from a message I saved from a Yahoogroups list. Its from Early June 2004, so its possible there could have been changes since the release of 2005. SOME OF OUR MEMBERS HAVE INDICATED THAT THEY WISH TO REMOVE NORTON ANTIVIRUS/NORTON FIREWALL/NORTON SYSTEM WORKS FROM THEIR COMPUTER. IF THIS IS YOUR INTENTION, PLEASE FOLLOW THESE INSTRUCTIONS FOR REMOVAL. NORTON/SYMANTEC LEAVES FILES IN THE REGISTRY THAT MUST BE REMOVED PRIOR TO INSTALLING A NEW ANTIVIRUS DOWNLOAD PRODUCT. NORTON IS A FINE UTILITY BUT WILL CAUSE PROBLEMS IF YOU DO NOT REMOVE ALL THE FILES ASSOCIATED WITH IT BEFORE ANOTHER COMPETITOR IS INSTALLED. REMOVAL PROCESS: 1. GO TO THE CONTROL PANEL. IN WINDOWS98, WINDOWS ME, WINDOWS2000 START..SETTINGS CONTROL PANEL. IN WINDOWSXP, START..CONTROL PANEL. ON THE TOP OF THE PANEL FIND ADD/REMOVE PROGRAMS. DOUBLE CLICK ON THE ICON. GO DOWN THE LIST OF CURRENT PROGRAMS. FIND SYMANTEC PRODUCT THAT YOU WISH TO REMOVE, THEN CLICK REMOVE. AFTER THE PROGRAM IS REMOVED YOU MIGHT HAVE TO REBOOT THE COMPUTER. 2. UPON REBOOT OF THE COMPUTER, YOU WILL HAVE TO DO A MANUAL UNINSTALL OF ALL NORTON/SYMANTEC FOLDERS. THIS WILL BE IN TWO PARTS. FIRST STEP: HIT START, THEN FIND ALL FILES OR FOLDERS. TYPE THIS "SYMANTEC" AND THEN HIT ENTER. YOU MIGHT FIND THE FOLLOWING FOLDERS REMAIN: SYMANTEC C: DOCUMENTS SYMANTEC C: PROGRAM FILES SYMANTEC C: SHARED PROGRAM FILES NOW, "RIGHT CLICK ON EACH SET OF THOSE FILES", GO DOWN TO WHERE IT SAYS "DELETE", CLICK OK. THIS SENDS THE FILES TO THE RECYCLE BIN. YOU MIGHT FIND THAT THE DOCUMENTS AND PROGRAM FILES CANNOT BE DELETED BECAUSE THEY ARE IN USE. IN THAT CASE, DELETE THE SHARED FILES FIRST, THEN GO BACK AND REMOVE THE OTHERS. AFTER REMOVING, GO TO THE RECYCLE BIN AND EMPTY IT. SECOND STEP: THE REGISTRY MUST BE CLEARED OF ALL PROGRAMS THAT CONTAIN SYMANTEC. WE WANT ALL MEMBERS TO BE SURE THEY UNDERSTAND THAT REGISTRY ENTRIES ARE CRITICAL TO THE COMPUTER. IF YOU MAKE A MISTAKE IT COULD RENDER THE COMPUTER INOPERABLE! PLEASE PRINT OUT THESE INSTRUCTIONS AND FOLLOW THEM. IF YOU HAVE QUESTIONS, PLEASE ASK ONE OF OUR OWNERS/MODERATORS BEFORE YOU ATTEMPT THIS STEP. REGISTRY REMOVAL PROCESS... GO TO START...THEN "RUN". WHEN THE BOX OPENS, TYPE THE FOLLOWING IN THE EMPTY BOX IN ONE SENTENCE.... "REGEDIT" (THIS STANDS FOR REGISTRY EDITOR FOR MICROSOFT), THEN CLICK OK. NOW YOU WILL SEE THE MICROSOFT REGISTRY KEYS. REGISTRY KEYS CONTROL EVERYTHING IN YOUR PC. YOU MUST BE SURE TO OPEN AND USE ONLY THE KEYS THAT WE TELL YOU TO OPEN AT THIS TIME. DO NOT OPEN ANY OTHER KEYS. THE REGISTRY LIST WILL LOOK LIKE THIS AFTER YOU OPEN IT: (+) MY COMPUTER (+)H-KEY_CLASSES_ROOT (+)H_KEY_CURRENT_USER (+)H_KEY LOCAL MACHINE FIND THE KEY CALLED "H KEY LOCAL MACHINE" THIS IS THE KEY YOU NEED. TO OPEN THE FOLDERS UNDER IT USE THE MOUSE AND CLICK THE (+) NEXT TO THE H_KEY lOCAL MACHINE. IT WILL OPEN THE FOLLOWING: (+)HARDWARE (+)SAM (+)SECURITY (+)SOFTWARE NOW CLICK ON THE "SOFTWARE" PLUS (+) NEXT TO IT WHICH OPENS ALL THE SOFTWARE LOADED ON YOUR PC. LOOK DOWN THE LIST ALPHABETICALLY UNTIL YOU FIND "SYMANEC" THE FOLDERS YOU WILL FIND IF YOU OPENED THE PLUS (+) SIGN NEXT TO THE SYMANTEC NAME WOULD BE: SYMANEC CCPD SYMANTEC CCPD-LC SYMANTEC LIVE SUBSCRIBE THESE ARE ALL CONTAINED IN ONE KEY. THE NAME OF THE KEY IS "SYMANTEC". FIND THAT KEY, NOW CAREFULLY RIGHT CLICK ON THE KEY AND CHOOSE DELETE. MAKE SURE YOU HAVE CHOSEN "SYMANTEC" KEY NOT ANOTHER PROGRAM ABOVE OR BELOW. THEN CLICK OK. NOW YOU ARE DONE, GO TO THE TOP OF THE FOLDER WITH YOUR MOUSE AND CLICK "FILE" THEN "EXIT", THIS WILL COMPLETE THE PROCESS OF REMOVAL. HTH. Cheers, Mark Mark Matthews Cardiff, Wales, UK E-mail: mark.matthews53@xxxxxxxxxxxx MSN/Windows Messenger:markmatthews3@xxxxxxxxxxx Skype: mmatthews1981 Webpage:http://www.qsl.net/gw0wgk -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Darren Brewer Sent: Wednesday, October 12, 2005 12:22 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Removing Norton Hi All Not long ago someone posted a link giving information on completely removing Norton Internet security, which I thought I had kept. But after looking it seems I have deleted it. I did manage to remove Norton, but after reinstalling I was not asked to re enter my serial number. Which means it was still storing it somewhere. Could anyone with the link please post it as this would be very useful Darren.