Hi Adrien and David, this may have nothing to do with your Victor's problem, but, I noticed that if the Victor reader is near enough to a mobile phone and that phone receives a call or a text message while the Victor is playing the Victor then locks up and it has to be restarted to work again. Just like what you described, David. This happens on both Victor readers we have and it can be tested. So, could that be the real issue and plugging a headphones is just a coincidence? Just a thought. Amro ----- Original Message ----- From: David Russell To: access-uk@xxxxxxxxxxxxx Sent: Thursday, December 09, 2010 3:07 PM Subject: [access-uk] Re: Problems with my victor streams Hi Adrien I have had the same problem on my Stream for a while, but it does not happen usually until it has been playing for about an hour. One thing I have noticed, and this may or may not be significant, is that when the machine beeps on being turned on, if it beeps normally, i.e. quite a long beep, then all is usually well, but if I only hear a short beep, then I know it is likely to lock up after an hour. When it does this, i.e. locks up, if I turn on and hold the on/off button it restarts, but it goes back to where I was at the start of my reading session. It is not too serious a problem, and I rarely listen using speakers, so I cannot comment on that aspect. It certainly started before the latest upgrade. David -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx]On Behalf Of George Bell Sent: 09 December 2010 14:59 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Problems with my victor streams What puzzles me here is that if you can replicate the problem on two machines, why can't Humanware? George. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Adrien Collins Sent: 09 December 2010 14:53 To: 'access uk' Subject: [access-uk] Problems with my victor streams Hi I know this is a message best sent to the vr stream lists but I thought some one on here may have some ideas. For about the last six months, my victor stream has been locking up when I use earphones. I can tern it on without earphones and when I plug them in it locks up after about twenty minutes or so. When I use ordinary speakers such as those for my pc, this doesn't happen. I sent my stream back to humanware to be repaired and serviced in September and they couldn't find anything physically wrong with it. They replaced the earphone jack and other warn parts. I up-graded the software on both my victor streams just recently and I notice that both my streams have the same problem now. Humanware first thought it was a hardware issue but if that was the case it would only happen on one stream, not two, has anyone any ideas what this may be? I suspect it is something in the software but I'm not an expert. I'm experimenting and have just downloaded a different version of the same software, see what happens and I have swapped earphones on the two streams. I am really puzzled. Regards Adrien ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq __________ Information from ESET Smart Security, version of virus signature database 5688 (20101209) __________ The message was checked by ESET Smart Security. http://www.eset.com ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq