[access-uk] Re: Plusnet's new Broadband Your way

Adrian, this seems a bit harsh - I have always found Plusnet to be ok, and 
helpful on the phone when experiencing connection difficulties. I know BT 
have come in for a lot of criticism in recent times, and rightly so, but now 
that they are owners of Plusnet, does this mean that plusnet has to 
deteriorate by default?

So many providers offer so-called unlimited access, but as we have come to 
learn, this usually means at slower speeds when a given data traffic amount 
has been reached. At least Plusnet are up front on this, and 8GB a month for 
£14.99 seems competitive to me. What I don't understand from looking at 
their details for Broadband Your way, is what the connection speeds mean for 
the different times of the day. I don't really understand connection speeds, 
as I have noticed when I am receiving a download, that speeds can vary 
greatly. Usually I can download a 40MB file in just a few minutes, say 3-4, 
but I did have an experience a couple of months ago, where it took a hour to 
download a similarly sized file; when I queried this with Plusnet, they did 
say they weren't experiencing any problems, and this did go on for a week or 
so, so was puzzled by that one, but generally, their service has been good 
for me - Andy
----- Original Message ----- 
From: "Adrian Higginbotham" <adrian.higginbotham@xxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, April 16, 2007 11:15 AM
Subject: [access-uk] Re: Plusnet's new Broadband Your way


| Now that they're owned by BT I wouldn't sign up to plus.net as a new =
| customer, you might as well go to the devil  direct or better still find =
| a so-called 2nd tier provider who actually cares about customers.  As an =
| existing plus.net customer on an 8-meg connection for =A314 a month I'll =
| stay put for the time being but if the peak time drop-outs  don't =
| improve soon or we see a return of the emaill connectivity problems I'll =
| be off.
|
|
| Adrian Higginbotham
|
|
| Accessibility content manager
|
| British Educational Communications and Technology Agency - BECTA
| Tel: Direct dial 024 7679 7333 - Becta switchboard 02476-416994.
|
| Email: Adrian.Higginbotham@xxxxxxxxxxxx
| Web: http://www.becta.org.uk/
| BECTA, Millburn Hill Road, Science Park, Coventry, CV4 7JJ=20
|
|
| -----Original Message-----
| From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf =
| Of Andy Collins
| Sent: 14 April 2007 13:05
| To: access-uk@xxxxxxxxxxxxx
| Subject: [access-uk] Re: Plusnet's new Broadband Your way
|
| Trace - try this link:
|
| http://www.plus.net/residential/broadband/?WT.mc_id=3Dec_0407_bbywprereg_=
| signup=20
|
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