[access-uk] Re: Phone Sockets

Hi Dean,

As far as I am aware, BT are responsible up to and including their
initial box on your premises.  Indeed I have had BT out myself - at no
cost - when connections in that box itself were suspect.

Adding a broadband modem will add additional load to the line, which
may explain crackling, perhaps due to a suspect connection on their
side of the internal box.  In my case when broadband first went in, it
turned out that the line came up to the house via an underground
armoured cable and into a box attached OUTSIDE the house.  Another
cable then came from that box, though the wall to the internal socket,
a matter of a 11-12 inches of wall.  It was the connection in the
external box which was causing drop outs, and once the engineer
re-made that connection, all was well.

George.

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Dean Wilcox
Sent: 28 June 2009 18:38
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Phone Sockets

I got the impression that the internal wiring was my responsibility 
and the line once it left the house was then BT's but I may be 
wrong.  I also was told that BT charge anyway for the repairs and 
they're not that cheap.  I was just going to get an engineer to put a 
new box on but I wondered if they could just do this considering that 
the box where the line meets the house isn't the new type.  There are 
two sockets on the filter, I'm sure one is for a router or modem but 
I have tried a separate filter for the broadband anyway to be 
sure.  There are rare ocasions when the phone crackles without the 
broadband connected but the worst of it seems to be triggered by the 
broadband being connected.

At 16:51 28/06/2009, you wrote:
>Hi Dean
>
>I'm probably not telling you something that you don't know, but if it
is a
>problem with the box, then that would be the responsibility of
whoever you
>rent your line from.  However, if you call them out to sort it and it
turns
>out to be something else, you'll be charged for it.  It is a bit
dodgy that
>it only happens when your broadband is plugged in.
>
>The set up in your room doesn't sound like it is quite right with
just one
>filter.  I presume you have tried unplugging the cordless phone.
>
>Barry
>
>
>
>-----Original Message-----
>From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of
>Dean Wilcox
>Sent: 28 June 2009 4:39 PM
>To: access-uk@xxxxxxxxxxxxx
>Subject: [access-uk] Re: Phone Sockets
>
>Hi,
>I have changed my filters recently to make sure of this.  This is how
>I have it set up.  I have an extension that plugs into the phone
>socket to go to my computer upstairs.  On the plug the plugs into the
>socket is a socket for a phone so this has a filter plugged in and
>then a phone.  Upstairs I have a cordless phone and my modem plugged
>into a filter which are then plugged into the extension.  My modem is
>plugged to the modem side but I have tried using a sepperate filter
>for the modem just for luck, this didn't help.
>
>At 16:30 28/06/2009, you wrote:
> >Hi Dean
> >
> >I can't help you with your question, but I have one for you.  Do
you have
> >filters plugged into both the telephone line and the broadband
line?  If
>you
> >don't, then this would cause your hissing, although I'm not sure
that it
> >would be intermittent.  Still, it may be that one of the filters
has broken
> >down.
> >
> >Cheers
> >
> >Barry
> >
> >
> >
> >-----Original Message-----
> >From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of
> >Dean Wilcox
> >Sent: 28 June 2009 4:18 PM
> >To: access-uk@xxxxxxxxxxxxx
> >Subject: [access-uk] Phone Sockets
> >
> >Hi,
> >This could be seen as off topic but I could do with someone else's
> >knowledge!
> >
> >I have had broadband trouble for a while, when the modem is
connected
> >the phone crackles a lot.  Just recently though there have been
times
> >when it has completely gone away and it seems there might be a
loose
> >wire where the wire connects to the phone socket.  It isn't just as
> >simple as move the wire a bit and the problem goes away, it can
just
> >go or come back without anyone seeming to have done anything near
it
> >although moving the wire where it meets the box certainly helps.
Ok
> >so my question:
> >
> >The box just inside the house where the phone line first entres the
> >house is about 2 by 1.75 inches, is white with 1 screw in the
> >middle.  This is an old box as a newer one would have the test
socket
> >where I could plug my broadband in to check it is the problem I
think
> >it is.  I know that usually the internal wiring in the house from
> >there to the phone socket is the owner's responsibility but is this
> >still the case with having the old box?
> >
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