[access-uk] Re: Phone Sockets

I believe currently that the socket, extensions etc are the property of BT but only for the 12 month guarantee period of the items. 

At 20:55 28/06/2009, you wrote:

Hi Eleanor.
OK, fair enough, I'm just stating what I've been told by both BT and now TalkTalk who are my current service provider. 

All the best, Ibrahim.
----- Original Message ----- From: "ELEANOR BURKE" <eleanorburke@xxxxxxxxxxxxxx> 
To: <access-uk@xxxxxxxxxxxxx>
Sent: Sunday, June 28, 2009 8:53 PM
Subject: [access-uk] Re: Phone Sockets
My extension was also put in by BT so it is their property. This in fact was the discussion at the time and once they realized there was no problem in them doing it free of charge. 

Eleanor
----- Original Message ----- From: "Ibrahim Gucukoglu" <ibrahim_gucukoglu@xxxxxxxx> 
To: <access-uk@xxxxxxxxxxxxx>
Sent: Sunday, June 28, 2009 7:38 PM
Subject: [access-uk] Re: Phone Sockets



Hi Eleanor and all.
OK, my understanding of the current BT policy is that they are responsible for the line up to the master socket in your home. This is the socket that's identified with a clearly tactile and visible stripe along the centre of its width. If your using another line in your house, those are probably wired extensions and are the property and/or responsibility of the home owner or if your a tenant, your landlord. Firstly, try replacing all chords and filters connected to all equipment to see if one of those chords could be the problem. \You'll be amazed at how a faulty sky box or phone chord can cause problems with the entire setup in your home. After you've replaced all chords and filters and your still experiencing problems, you need to test whatever is causing you problems with the master socket in your home as described above. Unscrew the two screws holding the removable panel in place and plug the equipment directly in to the BT testing socket. If the equipment works then BT will charge to fix any internal wiring or extension system you may have. 

All the best, Ibrahim.
----- Original Message ----- From: "ELEANOR BURKE" <eleanorburke@xxxxxxxxxxxxxx> 
To: <access-uk@xxxxxxxxxxxxx>
Sent: Sunday, June 28, 2009 7:29 PM
Subject: [access-uk] Re: Phone Sockets
I know years ago when I needed my socket in the house replaced BT did it at no extra charge but that was 10 years ago! I understand that the socket in the house if installed by them in the first instance is then their property. At first even 10 years ago, they were going to try charging me one hundred pounds but fortunately I got someone who knew wht they were talkin g about and I was not charged. If I had not got someone who knew the rules then I'd have paid! 

Eleanor
----- Original Message ----- From: "Dean Wilcox" <wilcoxdean@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Sunday, June 28, 2009 6:37 PM
Subject: [access-uk] Re: Phone Sockets
I got the impression that the internal wiring was my responsibility and the line once it left the house was then BT's but I may be wrong. I also was told that BT charge anyway for the repairs and they're not that cheap. I was just going to get an engineer to put a new box on but I wondered if they could just do this considering that the box where the line meets the house isn't the new type. There are two sockets on the filter, I'm sure one is for a router or modem but I have tried a separate filter for the broadband anyway to be sure. There are rare ocasions when the phone crackles without the broadband connected but the worst of it seems to be triggered by the broadband being connected. 

At 16:51 28/06/2009, you wrote:

Hi Dean
I'm probably not telling you something that you don't know, but if it is a problem with the box, then that would be the responsibility of whoever you rent your line from. However, if you call them out to sort it and it turns out to be something else, you'll be charged for it. It is a bit dodgy that 
it only happens when your broadband is plugged in.
The set up in your room doesn't sound like it is quite right with just one 
filter.  I presume you have tried unplugging the cordless phone.

Barry



-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of 
Dean Wilcox
Sent: 28 June 2009 4:39 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Phone Sockets

Hi,
I have changed my filters recently to make sure of this.  This is how
I have it set up.  I have an extension that plugs into the phone
socket to go to my computer upstairs.  On the plug the plugs into the
socket is a socket for a phone so this has a filter plugged in and
then a phone.  Upstairs I have a cordless phone and my modem plugged
into a filter which are then plugged into the extension.  My modem is
plugged to the modem side but I have tried using a sepperate filter
for the modem just for luck, this didn't help.

At 16:30 28/06/2009, you wrote:
>Hi Dean
>
>I can't help you with your question, but I have one for you. Do you >have >filters plugged into both the telephone line and the broadband line? >If 
you
>don't, then this would cause your hissing, although I'm not sure that >it >would be intermittent. Still, it may be that one of the filters has >broken 
>down.
>
>Cheers
>
>Barry
>
>
>
>-----Original Message-----
>From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On >Behalf Of 
>Dean Wilcox
>Sent: 28 June 2009 4:18 PM
>To: access-uk@xxxxxxxxxxxxx
>Subject: [access-uk] Phone Sockets
>
>Hi,
>This could be seen as off topic but I could do with someone else's
>knowledge!
>
>I have had broadband trouble for a while, when the modem is connected
>the phone crackles a lot.  Just recently though there have been times
>when it has completely gone away and it seems there might be a loose
>wire where the wire connects to the phone socket.  It isn't just as
>simple as move the wire a bit and the problem goes away, it can just
>go or come back without anyone seeming to have done anything near it
>although moving the wire where it meets the box certainly helps.  Ok
>so my question:
>
>The box just inside the house where the phone line first entres the
>house is about 2 by 1.75 inches, is white with 1 screw in the
>middle.  This is an old box as a newer one would have the test socket
>where I could plug my broadband in to check it is the problem I think
>it is.  I know that usually the internal wiring in the house from
>there to the phone socket is the owner's responsibility but is this
>still the case with having the old box?
>
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