[access-uk] Re: PLUSNET - NEW SITE

Hi, I've had a ticket open for something else and stated I found it a 
nightmare to navigate the new site, so I've just added a comment that he's 
leading on this. Actually, there's no accessibility statement. In my view, 
there's actually lttle wrong with the bits of the site I use apart from the 
lack of consistency in using different elements. You have some things 
starting with a graphic, others with a heading, others with a list, and the 
wording isn't always what you'd expect.

I do like it still on the whole, I just think they could make things a lot 
easier to find! Written by techies who I think are better at making their 
services work than helping users find their way around them! Still, I've 
just got a new modem out of them and that was sorted very quickly!

Cheers
Dave

----- Original Message ----- 
From: "Richard Godfrey-McKay" <richard@xxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Saturday, October 25, 2008 11:48 PM
Subject: [access-uk] Re: PLUSNET - NEW SITE


Thanks Dave. I've gone in pretty hard on them, not least because this isn't
the first time I've had problems - although I really like lots about
Plusnet.

I wonder if it's possible for you to link in with Oliver?  I sent my e-mail
to

reception@xxxxxxxx

And you can mark it for the person "Oliver" who seems to be on the case (has
JAWS on his machine at home) and is writing a report to pass on to Ian
Wilde.  The CEO is someone called Neil Laycock.

I've just asked them for an accessibility commitment at this stage.

Richard Godfrey-McKay



Tel: (01738) 445 880



Mobile: 07791-452593


-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Dave Taylor
Sent: 25 October 2008 23:32
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: PLUSNET - NEW SITE

Hi, Richard, I agree with you about the speed test, and I've raised a couple
of design issues with them in a ticket, so I'll link the two together if I
may! Actually it's still mainly accessible, but badly organised. If you've
got specific issues, feel free to raise them here, or put them on list as
there seem to be quite a few plusnet users! Maybe we should start a forum or
list on Plus!


----- Original Message -----
From: "Richard Godfrey-McKay" <richard@xxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Saturday, October 25, 2008 11:09 PM
Subject: [access-uk] PLUSNET - NEW SITE


Hi, I'm talking to Plusnet about some probs I've had accessing certain parts
of their new site.  If anyone has probs I'd be glad to hear of them, or
contact Oliver direct on the phone.


Richard Godfrey-McKay



Tel: (01738) 445 880



Mobile: 07791-452593



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