[access-uk] Re: Orange and Talks
- From: "Andrew Hodgson" <andrew@xxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 18 May 2005 15:16:17 +0100
Hi,
I wonder what will happen to those on OVP Virgin who went with Wildfire because
they wanted a free Wildfire service which was similar to the PAYG tarrif? They
don't get much support from Orange customers as it is. I feel sad I didn't
keep my Wildfire on OVP sim now!
Thanks.
Andrew.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx on behalf of Martin Roberts
Sent: Wed 18/05/2005 15:10
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Orange and Talks
Hi all
I have managed to get an upgrade from Orange. If you call the number 294,
and get a person who knows what they are talking about, they should be able
to help you. This is how I managed to get help. I have been upgraded to a
6630 and it arrived in the mail today. orange customer services don't
appear to know anything about the situation as it pertains to the visually
impaired. It maybe hard to get the people who know about the situation, but
it is well worth trying.
Taking in to account the above, I think they have only been offering
upgrades to people who get Braille bills as a friend of mine who also gets
Braille bills also got the upgrade. It is interesting that those who don't
get Braille bills aren't automatically taken care of. My Girl-Friend for
instance looks like she will get an upgrade, but that is through her
persistence with orange, and with out me she wouldn't have had the number to
call.
In my view this has been very badly managed and is a panic move from orange
who fear the DDA.
Martin Roberts
Blindness Sales & Support
HumanWare Europe Ltd
office: 01933 626000
Mobile: 07940 788748
E-mail: martin.roberts@xxxxxxxxxxxxx
Skype: mproberts
MSN: roberts_martin@xxxxxxxxxxx
www.humanware.com
----- Original Message -----
From: "Brian Hartgen" <brian@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, May 18, 2005 1:19 PM
Subject: [access-uk] Orange and Talks
> Hi
> In summary, last week Orange announced that its wild fire service would be
> withdrawn for a whole variety of reasons. As a result, a campaign web site
> was launched I think primarily to ensure that visually impaired people
> were
> adequately compensated for what has been a useful service for managing
> calls
> and contacts.
>
> According to an Orange spokesperson who was speaking on In Touch yesterday
> evening, if a customer of Orange is using wild fire, Orange will freely
> update the phone and "cover the cost" of a copy of the talks software. The
> phone will obviously be one which is capable of using the talks software.
>
> In my view, this is more than fair, and will obviously give people the
> full
> benefit of access to their phone at no cost to the user. My wife was a
> user
> of the wild fire service, and although I contacted Orange, we are not
> moving
> forward very fast at the moment. I was wondering whether anyone else had
> successfully agreed with Orange that their phone could be upgraded, and
> could maybe tell me:
> A. Is there a specific number you need to call in order to move this
> forward?
> B. Which phone are they upgrading customers to?
> Presumably there will be some information about this within the in touch
> fact sheet, but as of the time of writing this is not on the web site.
>
> Just thought I would pass this news along in case anyone did not know, and
> maybe someone could share their experiences as well.
>
> Brian Hartgen
> E-Mail: brian@xxxxxxxxxxx
> MSN: brian@xxxxxxxxxxx
> Skype: brianhartgen
>
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