[access-uk] Re: Orange and Talks

Hi all

I have managed to get an upgrade from Orange. If you call the number 294, and get a person who knows what they are talking about, they should be able to help you. This is how I managed to get help. I have been upgraded to a 6630 and it arrived in the mail today. orange customer services don't appear to know anything about the situation as it pertains to the visually impaired. It maybe hard to get the people who know about the situation, but it is well worth trying.

Taking in to account the above, I think they have only been offering upgrades to people who get Braille bills as a friend of mine who also gets Braille bills also got the upgrade. It is interesting that those who don't get Braille bills aren't automatically taken care of. My Girl-Friend for instance looks like she will get an upgrade, but that is through her persistence with orange, and with out me she wouldn't have had the number to call.

In my view this has been very badly managed and is a panic move from orange who fear the DDA.

Martin Roberts
Blindness Sales & Support
HumanWare Europe Ltd
office:  01933 626000
Mobile: 07940 788748
E-mail:   martin.roberts@xxxxxxxxxxxxx
Skype:   mproberts
MSN:  roberts_martin@xxxxxxxxxxx
www.humanware.com

----- Original Message ----- From: "Brian Hartgen" <brian@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, May 18, 2005 1:19 PM
Subject: [access-uk] Orange and Talks



Hi
In summary, last week Orange announced that its wild fire service would be
withdrawn for a whole variety of reasons. As a result, a campaign web site
was launched I think primarily to ensure that visually impaired people were
adequately compensated for what has been a useful service for managing calls
and contacts.


According to an Orange spokesperson who was speaking on In Touch yesterday
evening, if a customer of Orange is using wild fire, Orange will freely
update the phone and "cover the cost" of a copy of the talks software. The
phone will obviously be one which is capable of using the talks software.

In my view, this is more than fair, and will obviously give people the full
benefit of access to their phone at no cost to the user. My wife was a user
of the wild fire service, and although I contacted Orange, we are not moving
forward very fast at the moment. I was wondering whether anyone else had
successfully agreed with Orange that their phone could be upgraded, and
could maybe tell me:
A. Is there a specific number you need to call in order to move this
forward?
B. Which phone are they upgrading customers to?
Presumably there will be some information about this within the in touch
fact sheet, but as of the time of writing this is not on the web site.


Just thought I would pass this news along in case anyone did not know, and
maybe someone could share their experiences as well.

Brian Hartgen
E-Mail:  brian@xxxxxxxxxxx
MSN:  brian@xxxxxxxxxxx
Skype:  brianhartgen

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