As far as \i know, they haven't upgraded me yet and I can't always get on
first go, it'll sometimes take me five or six goes to get online, can be
annoying.
This is plus net I'm talking about.
Trace
Hi,
Something is going on with Plusnet at the moment, I had a real issue about 2 months ago when I recommended someone go to them, and it was very embarrassing.
Having said this, there is a real issue with the 8mb service, and the way BT do the conection stability tests. Those who do not leave their connections up all the time (eg USB modem users etc) will have the most problems, as the service has self adjusting capabilities, and your speed gets changed depending on how the BT network thinks your connection is performing.
For example, I had to do an upgrade on my Cisco router which caused the service to go up and down quite a bit, due to a statement in the configuration file. I didn't realize this until BT had put my connection speed down, and it wasn't until a few days after this it went back to the usual 7.5mb. Very annoying.
Are you sure its Plusnet that use LLU and not Sky?
Andrew.
-----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Steve Hyde-Dryden Sent: 26 September 2006 13:32 To: ACCESS-UK@xxxxxxxxxxxxx Subject: [access-uk] OT but... Anyone having problems with plus.net?
Hi All, my apologies for the OT question but this is really hacking me off now! Mail me off list if you have any suggestions. I've been with plus.net for almost 18 months and whilst it's been flaky at times, in the main, it's been very good. Over the last few months however, I think since they started rolling out the upgrades to 8 megs, the service has got significantly worse. At times I've been a whole day virtually without a connection and it's impossible to contact them by phone now. You have to communicate via their web portal and I've even waited up to four days for a response from them on that as well! The latest wave of problems has now been caused because I want to migrate to sky. Because we're on an LLU system, we can't simply migrate, we've got to come off this service and wait 5 days! So, the moral of the story children is to avoid any provider that operates on an LLU system. This basically means, from my understanding, that they rent the lines from someone else! Our service is with tiscali! Yup, shock to me also!
Haha, sorry for the rant guys! Anyone with similar experiences or suggestions, feel free to mail me off list.
Steve
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