[access-uk] Re: Norton Antivirus
- From: "carol pearson" <carol.pearson@xxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 18 Jun 2004 13:35:26 +0100
Hi there Derek,
Answers are below your questions:
----- Original Message -----
From: "Derek Hornby" <derek.hornby_uk@xxxxxxxxxxxxxxx>
To: "Access-Uk@Freelists. Org" <access-uk@xxxxxxxxxxxxx>
Sent: Friday, June 18, 2004 11:48 AM
Subject: [access-uk] Norton Antivirus
> Hi all
> I have Norton Antivirus 2001 and renewed subscription (to continue the
> updates) in 2002 and last year.
>
> The software now gives me reminder message that it expires in 33 days.
> I am told by customer services that 2001 can't be renewed any more, and
that
> one needs to do upgrade for 2004
> If what i was told is correct, please cn someone clarify on the following:
First, I don't know if this is correct but would think it probably is and
that you'll need to get a 2004, or a later version at least.
>
> 1. does an upgrade overwrite the original software? If not then I assume
> the original software needs to be removed.
From my experience, Norton is a bit of a difficult one and you may be
advised to remove the software first. (Be sure you look to see in which
order you should remove the components of the software and the updates etc.)
I didn't ever use 2001 so can't help you more on that.
>
> 2. Do I need to do anything regarding Jaws, for te upgrade to install.
Just do your usual thing of closing down any programs you're using that you
don't need to have loaded.
>
> 3. Once upgrade is complete do I use the 2004 software same way as
> the 2001 In other words if one is used to using 2001 is anything different
> for 2004 as regards how it's used.
I think this changed from 2002 onwards and would suggest it may be a little
bit difficult for you at first until you understand the concept. Basically,
it works similarly to HTML docs. At any rate, until you've had a good look
round, the Default settings are quite acceptable to use and you may not need
to alter these at all.
If you do find it difficult, I'll gladly talk you through it on the phone as
I also use 2004.
>
>
> 4. Does an upgrade look at the original settings, and thus set same way.
If you've already removed everything then it can't and shouldn't need to as
it has its own Defaults.
Hope this helps a bit and I'm sorry I can't give any more help on exactly
what to remove and how.
Maybe someone else can.
--
Carol
>
> Many thanks
>
> Regards,
> Derek
>
> e-mail: derek.hornby_uk@xxxxxxxxxxxxxxx
>
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