Thanks Darren, Thank you. -------------------- Ali -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Darren Brewer Sent: 23 October 2005 18:50 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Norton Hi Ali I asked the very same question last week and pasted below are the instructions mark Matthews kindly forwarded me. It does indeed remove Norton as I have now got sygate and AVG running instead. However I checked the registry afterfollowing the instructions and there are still numerous references to Symantec, but I think they are best left as they don't seem to be doing any harm. The other thing is when you go to add/remove programs there are 3 entries. First of all you need to remove Norton Internet security, then after rebooting go to add/remove again and remove Norton WMI. It will then also remove the entry for Norton live update. Here's the instructions. Hope it works ok. Darren. 1. GO TO THE CONTROL PANEL. IN WINDOWS98, WINDOWS ME, WINDOWS2000 START..SETTINGS CONTROL PANEL. IN WINDOWSXP, START..CONTROL PANEL. ON THE TOP OF THE PANEL FIND ADD/REMOVE PROGRAMS. DOUBLE CLICK ON THE ICON. GO DOWN THE LIST OF CURRENT PROGRAMS. FIND SYMANTEC PRODUCT THAT YOU WISH TO REMOVE, THEN CLICK REMOVE. AFTER THE PROGRAM IS REMOVED YOU MIGHT HAVE TO REBOOT THE COMPUTER. 2. UPON REBOOT OF THE COMPUTER, YOU WILL HAVE TO DO A MANUAL UNINSTALL OF ALL NORTON/SYMANTEC FOLDERS. THIS WILL BE IN TWO PARTS. FIRST STEP: HIT START, THEN FIND ALL FILES OR FOLDERS. TYPE THIS "SYMANTEC" AND THEN HIT ENTER. YOU MIGHT FIND THE FOLLOWING FOLDERS REMAIN: SYMANTEC C: DOCUMENTS SYMANTEC C: PROGRAM FILES SYMANTEC C: SHARED PROGRAM FILES NOW, "RIGHT CLICK ON EACH SET OF THOSE FILES", GO DOWN TO WHERE IT SAYS "DELETE", CLICK OK. THIS SENDS THE FILES TO THE RECYCLE BIN. YOU MIGHT FIND THAT THE DOCUMENTS AND PROGRAM FILES CANNOT BE DELETED BECAUSE THEY ARE IN USE. IN THAT CASE, DELETE THE SHARED FILES FIRST, THEN GO BACK AND REMOVE THE OTHERS. AFTER REMOVING, GO TO THE RECYCLE BIN AND EMPTY IT. SECOND STEP: THE REGISTRY MUST BE CLEARED OF ALL PROGRAMS THAT CONTAIN SYMANTEC. WE WANT ALL MEMBERS TO BE SURE THEY UNDERSTAND THAT REGISTRY ENTRIES ARE CRITICAL TO THE COMPUTER. IF YOU MAKE A MISTAKE IT COULD RENDER THE COMPUTER INOPERABLE! PLEASE PRINT OUT THESE INSTRUCTIONS AND FOLLOW THEM. IF YOU HAVE QUESTIONS, PLEASE ASK ONE OF OUR OWNERS/MODERATORS BEFORE YOU ATTEMPT THIS STEP. REGISTRY REMOVAL PROCESS... GO TO START...THEN "RUN". WHEN THE BOX OPENS, TYPE THE FOLLOWING IN THE EMPTY BOX IN ONE SENTENCE.... "REGEDIT" (THIS STANDS FOR REGISTRY EDITOR FOR MICROSOFT), THEN CLICK OK. NOW YOU WILL SEE THE MICROSOFT REGISTRY KEYS. REGISTRY KEYS CONTROL EVERYTHING IN YOUR PC. YOU MUST BE SURE TO OPEN AND USE ONLY THE KEYS THAT WE TELL YOU TO OPEN AT THIS TIME. DO NOT OPEN ANY OTHER KEYS. THE REGISTRY LIST WILL LOOK LIKE THIS AFTER YOU OPEN IT: (+) MY COMPUTER (+)H-KEY_CLASSES_ROOT (+)H_KEY_CURRENT_USER (+)H_KEY LOCAL MACHINE FIND THE KEY CALLED "H KEY LOCAL MACHINE" THIS IS THE KEY YOU NEED. TO OPEN THE FOLDERS UNDER IT USE THE MOUSE AND CLICK THE (+) NEXT TO THE H_KEY lOCAL MACHINE. IT WILL OPEN THE FOLLOWING: (+)HARDWARE (+)SAM (+)SECURITY (+)SOFTWARE NOW CLICK ON THE "SOFTWARE" PLUS (+) NEXT TO IT WHICH OPENS ALL THE SOFTWARE LOADED ON YOUR PC. LOOK DOWN THE LIST ALPHABETICALLY UNTIL YOU FIND "SYMANEC" THE FOLDERS YOU WILL FIND IF YOU OPENED THE PLUS (+) SIGN NEXT TO THE SYMANTEC NAME WOULD BE: SYMANEC CCPD SYMANTEC CCPD-LC SYMANTEC LIVE SUBSCRIBE THESE ARE ALL CONTAINED IN ONE KEY. THE NAME OF THE KEY IS "SYMANTEC". FIND THAT KEY, NOW CAREFULLY RIGHT CLICK ON THE KEY AND CHOOSE DELETE. MAKE SURE YOU HAVE CHOSEN "SYMANTEC" KEY NOT ANOTHER PROGRAM ABOVE OR BELOW. THEN CLICK OK. NOW YOU ARE DONE, GO TO THE TOP OF THE FOLDER WITH YOUR MOUSE AND CLICK "FILE" THEN "EXIT", THIS WILL COMPLETE THE PROCESS OF REMOVAL. ----- Original Message ----- From: "Ali" <alpot@xxxxxxxxxxxxxxxx> To: "'access'" <access-uk@xxxxxxxxxxxxx> Sent: Sunday, October 23, 2005 2:15 PM Subject: [access-uk] Norton > Hi, > Can anyone advice me on completely removing Norton please? > > > Thank you. > > -------------------- > > Ali > > ** To leave the list, click on the immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** access-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq > > > > > -- > No virus found in this incoming message. > Checked by AVG Free Edition. > Version: 7.1.361 / Virus Database: 267.12.4/146 - Release Date: 21/10/2005 > > ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq