[access-uk] Re: NTL upgrading broadband
- From: Steve Nutt <steve@xxxxxxxxxxxxxx>
- To: access-uk@xxxxxxxxxxxxx
- Date: Sat, 07 Aug 2004 16:23:37 +0100
Hi Frank,
To be fair though, yours was not after all, an NTL problem. it was a break
in your cable, and that's why the router couldn't see the outside
world. So being Devil's advocate, if you are using a router, and not going
straight through NTL's equipment, why should they support you? The problem
comes in that you didn't know it was not an NTL problem, until your outside
firm came in.
I am not defending NTL here, just pointing out that support people can't be
expected to support unusual situations, like routers, especially as there
are hundreds of different makes and models of router on the market, and
they are all different.
All the best
At 15:40 07/08/2004, Frank Haslam spake these words of wisdom
>Hi, Andrew!
>
>NTL upgraded my set top box a week ago. I was told I had to do nothing and
>there'd be no change to my Broadband access. It would all be free.
>
>When the box was fitted, the guy knew nothing about computers, and my
>Internet and email were down.
>
>I rang Tech Support loads of times and it took ages to contact them. Every
>time I rang I got a different guy with different ideas. I definitely had
>to reregister NTL with a disk. No, I didn't need a disk but they couldn't
>see my computer so the cabling must be wrong (which was OK before the box
>was changed).
>
>Monday found me tearing my hair out so I gut an external firm to get me
>back on the Internet. It cost a hundred quid, probably because a rooter
>was involved, which NTL don't support.
>
>So there's nothing I can do and no claim I can make from NTL. They're just
>not interested because "we don't support rooters".
>
>So be warned that things may not go as swimmingly as NTL will initially
>tell you.
>
>At 14:11 07/08/04, andrew shipp typed furiously:
>
>>Hello all, I wonder if any of you have seen this from NTL, apparently NTL
>>as the first of September only in the airier that have had all the
>>upgrading done will be on, 150K is going to be 300K, 600 is going to be
>>750K, and the 1 Meg is going to be 1.5, at no extra charge, Is this
>>believable after all they have reasontly put the cost of the broadband up
>>anyway, just thought I would let you know this as I haven't seen any
>>postings on the group regarding this.
>>Regards
>>
>>Andrew Shipp
>>
>>Located Northamptonshire
>>
>>Home phone 01604-517007,
>>
>>Mobile )07773457805,
>>
>>Email andrew-shipp4@xxxxxxxxxxxx
>>
>>I am also the Manager and Moderator of blind-gardening.
>>
>>All Messages are checked before sending by Norton anti Virus.
>>
>>
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>
>
>--
>Frank - blind as a bat and proud of it too.
>frank.haslam1@xxxxxxxxxxxx
>
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