I am pleased to say that this outlet Access.co.uk is fantastic. Since putting out my communication re the above, I had within minutes a response from RNIB informing me that they are now unable to contact the gentleman on whose behalf they were selling the phone! Interesting! All I can say is if you are out there Sir and on this list and wishing for assistance or if anyone knows you, we would all be delighted to support you in gaining the necessary skills to use the phone with Talks. Personally I have had so much help and support in the short time since I have been a member of access.co.uk. Thank you all very much indeed. Eleanor -- I am using the free version of SPAMfighter. We are a community of 5.6 million users fighting spam. SPAMfighter has removed 642 of my spam emails to date. Get the free SPAMfighter here: http://www.spamfighter.com/len The Professional version does not have this message