Terry, Thanks, I was aware of those keystrokes, however, when I use them it causes other problems. Instead of using my default browser Firefox, it uses IE7 and that takes an age to load and is very slow. Jim -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Terry Sent: 04 May 2012 15:20 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: More Outlook 2010 problems Hi To resolve the first point, do the following. If you are using jaws 13, when you open one of these messages you refer to, press alt h, followed by a, then v. This will show the message in internet explorer, and you will be able to read it in the same way as you did in office 2003. I had the same issue a week or so ago when I switched to office 2010. If it doesn't work using those key strokes, which it didn't at first for me, you may have to also turn off the virtual ribbon in jaws,, by pressing control f1. You only have to do that once, i.e. turn the virtual ribbon off. Hope that works for you, it did here. Terry -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Jim Williams Sent: Friday, May 04, 2012 2:19 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: More Outlook 2010 problems John, Carried out both sets of instructions for switching off Reading Pane and To Do options. While it has made a small improvement to how Outlook is working it hasn't made any difference to me being able to read some messages. To recap, in Outlook 2003 I could read messages whether they were plain text or HTML but now all I get with HTML messages is JAWS saying: "Graphic" or "Header" etc. Also I seem to have inadverdantly changed the list so that the latest message appears on top. I prefer to have the latest messages at the bottom of the list. Thanks for your help so far. Jim -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of John Gregory Sent: 03 May 2012 11:24 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: More Outlook 2010 problems Hi Jim, If Office 2003 wasn't uninstalled prior to installing Office 2010, then the Office 2003 programs will be left on the system as they can both be used and co-exist on the same system. This is not, however, true of Outlook, as only one version of Outlook can be on the system at any one time and this is why Outlook 2010 is the version on your system. You can safely uninstall the Office 2003 programs if you so wish and this will not affect the Office 2010 programs. Anyway, back to your Outlook issue. It could be that you are viewing the messages in the reading pane, so for a start, let's get rid of that and see how you go on. 1. Shift F6 twice to the ribbon menu and right cursor to the 'view' menu. 2. Cursor down until you get to 'layout' and then press right cursor. 3. Cursor down until you get to 'reading pane' and press the spacebar to open the dropdown menu. 4. Cursor down to 'off' and press the enter key. It is also a good idea to turn off the 'to-do' feature - that is, of course, if you don't use it. 1. Do as above steps from 1. To 2. and then cursor down until you get to 'to-do bar'. 2. Press the spacebar on the item which will open a dropdown menu, cursor down until you get to 'off' option and press the enter key. 3. Close and restart Outlook and see if you can delete unwanted items. John. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Jim Williams Sent: 02 May 2012 21:09 To: bcab@xxxxxxxxxxxxxxxxx Cc: access-uk@xxxxxxxxxxxxx Subject: [access-uk] More Outlook 2010 problems Hi Lists, Apologies for cross postings. Using JAWS 13 and Outlook 2010 On odd occasions when I want to delete a new e-mail I don't want to read, pressing the Delete key takes me into the message instead. And I'm stuck in the dam thing! Pressing Escape does nothing and I have no choice but to press Alt+F4. Of course, this takes me out of the Outlook altogether. What I cannot also understand is that when Office 2010 was installed, all Office 2003 programmes were left on my system, except for Outlook which I appear to be stuck with. Any suggestions? (Polite ones only please!) 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