[access-uk] Re: Mobile problem
- From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 5 Jul 2006 15:38:19 +0100
Hi Douglas,
It sounds like she needs an updated Sim. This could happen if O2 add a
service that requires 3G or something like that, and the Sim can't cope.
The IMSI number is a sim-lock number. Your only recourse is to contact O2,
and I know this may not be easy, as I believe they will have to send her a
new Sim.
I hope this helps.
All the best
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-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Douglas Harrison
Sent: 05 July 2006 14:19
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Mobile problem
Apologies for asking a question totally outside the scope of this list, but
I know that there are many very knowledgeable list members, and I am out of
my depth here.
My wife has a mobile which she bought many years ago- in the days of
BT Cellnet I think, although it is now O2. She tops it up at three
monthly intervals. The next top up is due later this month. Today it has
started giving an "Imsi failed" message when she switches it on and she
cannot make calls. When I try to contact her I get a "Number not
recognised"
message.
i have spent a long time on the O2 web site but I have made little
progress. I cannot even find a way of contacting O2 Customer
Service because when I enter the phone number in the appropriate edit field,
it is not accepted.
my wife intends to get anew phone in the near future, but does not want to
lose the cash already in the old one.
Any help would be very much appreciated,
Douglas
--
Douglas Harrison
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