Hi Gerry. Mesh used to be considered one of the best companies for service along with Evesham and others so it is a shame that support has gone down hill if indeed it has. We see this all the time, most noteably with off-shore call centres, helplines with over complex structures of menus to work through or poor quality support staff. I think that accountants often see call centre support as a good place to reduce costs but this more often than not proves to be a mistake. Past reputation counts for little as if you change your services for something that is substandard the word soon gets round. I would always ring the company first and see what the company's attitude is like. are they helpful? do they offer you what you want or are they just interested in trying to sell you one particular machine? You can often make a decision on gut instinct. Cheers Graham ----- Original Message ----- From: "Gerald Locke" <g.locke@xxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Thursday, May 03, 2007 9:17 AM Subject: [access-uk] Mesh computers Hi, On Watchdog last evening, BBC 1, 8.00 P M, Wednesday, one of the programme's featured was Mesh Computers. Apparently, hundreds of complaints have been levelled at them by purchasers of their products! Their Customer Service was regarded as almost none existent, and their machines were being constantly returned, again and again, by disatsfied customers. Although at the end of the feature, Mesh said immediate improvements would be organised, frankly, I wouldn't advise anyone to deal with them till their expressed improvements have been clearly demonstrated for several months. Kind regards, Gerry. ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq __________ NOD32 2235 (20070502) Information __________ This message was checked by NOD32 antivirus system. http://www.eset.com ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq