[access-uk] Re: MORE ON BBC IPLAYER
- From: "Iain Lackie" <ilackie@xxxxxxxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Mon, 28 Jul 2008 22:33:43 +0100
I had always thought that "audio description" was to do with describing
television programmes. As far as I am concerned, this is not the main problem
with the Iplayer. What we want is access to the volume controls and the ability
to jump back and forward within a programme. Having said that, the sound
quality on the new player is considerably better than the old and I haven't
found any problems in finding the programmes I want to hear.
Iain
----- Original Message -----
From: Richard Godfrey-McKay
To: access-uk@xxxxxxxxxxxxx
Sent: Monday, July 28, 2008 8:32 PM
Subject: [access-uk] MORE ON BBC IPLAYER
Hi, In case it's of interest, here's the dreadful reply I got from the beeb,
followed by my reply - which, on rereading, should have been stronger:
"Dear Richard
Thank you for contacting BBC iPlayer support team.
I understand you want audio description on BBC iPlayer for screen reader
users.
We have received similar reports from other users and I can confirm that our
development team are working hard to resolve the issue.
You may wish to check the BBC iPlayer messageboard for the latest updates
regarding this issue.
www.bbc.co.uk/dna/mbiplayer
For future reference you may wish to know that you can contact the BBC
iPlayer support team via the following web form:
https://iplayerhelp.external.bbc.co.uk/templates/bbciplayer/emailForms/emailPage
Once again thank you for contacting BBC iPlayer. If you have any further
enquires please do not hesitate to contact our team.
Regards
Usha
BBC iPlayer
Dear Usha, Thank you for your reply to my complaint.
I'm afraid that you haven't really resolved matters to my satisfaction.
I mentioned that I felt that this may well constitute a breach of the
provisions of the Disability Discrimination Act, as the service being provided
is no longer accessible to screenreader users. I'd be grateful if you would
please deal with that point, and let me know by when it is intended that the
iPlayer will be accessible. Why were the needs of screenreader users not
incorporated into the new player before it was released?
Is there a formal complaints procedure which I can follow to have the matter
investigated thoroughly?
With many thanks,
Richard Godfrey-McKay
Richard Godfrey-McKay
Tel: (01738) 445 880
Mobile: (07791) 452 593
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