Oops, sorry, I missed the main point in the multiplicity of font sizes. That's one of the problems with being sighted. Perhaps you could go back to them and ask if their own Peter White could explain the problem on the BBC's own "In Touch" program. Make sure you copy your message to In Touch. George. PS: Cindy must be as light as fairy by now, surely? ________________________________ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Richard Godfrey-McKay Sent: 28 July 2008 20:33 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] MORE ON BBC IPLAYER Hi, In case it's of interest, here's the dreadful reply I got from the beeb, followed by my reply - which, on rereading, should have been stronger: "Dear Richard Thank you for contacting BBC iPlayer support team. I understand you want audio description on BBC iPlayer for screen reader users. We have received similar reports from other users and I can confirm that our development team are working hard to resolve the issue. You may wish to check the BBC iPlayer messageboard for the latest updates regarding this issue. www.bbc.co.uk/dna/mbiplayer <outbind://1/www.bbc.co.uk/dna/mbiplayer> For future reference you may wish to know that you can contact the BBC iPlayer support team via the following web form: https://iplayerhelp.external.bbc.co.uk/templates/bbciplayer/ emailForms/emailPage <https://iplayerhelp.external.bbc.co.uk/templates/bbciplayer /emailForms/emailPage> Once again thank you for contacting BBC iPlayer. If you have any further enquires please do not hesitate to contact our team. Regards Usha BBC iPlayer Dear Usha, Thank you for your reply to my complaint. I'm afraid that you haven't really resolved matters to my satisfaction. I mentioned that I felt that this may well constitute a breach of the provisions of the Disability Discrimination Act, as the service being provided is no longer accessible to screenreader users. I'd be grateful if you would please deal with that point, and let me know by when it is intended that the iPlayer will be accessible. Why were the needs of screenreader users not incorporated into the new player before it was released? Is there a formal complaints procedure which I can follow to have the matter investigated thoroughly? With many thanks, Richard Godfrey-McKay