[access-uk] Re: MORE ON BBC IPLAYER

I'm puzzled by the reference to "audio description" which isn't really to do 
with screen reader access.  Seems the person isn't clued into the point you 
were raising and may not know what is meant by "screen reader".

Audio description and access to it is another issue which they've probleably 
not resolved yet.  I did have a reply to a query I raised last year about the 
lack of audio description for TV programmes and that was to the effect of not 
having access to the metadata transmitted with the TV signal.  BSL signing was 
there alright though because it is part of the main signal which I think is 
sent as a separate picture, or something like that.

The named people I've mentioned do know about the IPlayer's lack of 
accessability re. screen readers, but maybe higher ups don't know, and that's 
bad.

Cheers,
Ray.

  ----- Original Message ----- 
  From: George Bell 
  Subject: [access-uk] Re: MORE ON BBC IPLAYER


  What is so dreadful about them saying the following?
  "We have received similar reports from other users and I can confirm that our 
development team are working hard to resolve the issue."

  Sounds to me like they are at least trying, having had other complaints.

  George.



  From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of 
Richard Godfrey-McKay
  Subject: [access-uk] MORE ON BBC IPLAYER


  Hi, In case it's of interest, here's the dreadful reply I got from the beeb, 
followed by my reply - which, on rereading, should have been stronger:
  "Dear Richard

  Thank you for contacting BBC iPlayer support team.

  I understand you want audio description on BBC iPlayer for screen reader 
users.

  We have received similar reports from other users and I can confirm that our 
development team are working hard to resolve the issue.

  You may wish to check the BBC iPlayer messageboard for the latest updates 
regarding this issue.


  www.bbc.co.uk/dna/mbiplayer

  For future reference you may wish to know that you can contact the BBC 
iPlayer support team via the following web form:

  
https://iplayerhelp.external.bbc.co.uk/templates/bbciplayer/emailForms/emailPage

  Once again thank you for contacting BBC iPlayer. If you have any further 
enquires please do not hesitate to contact our team.

  Regards 



  Usha

  BBC iPlayer


  Dear Usha, Thank you for your reply to my complaint. 

  I'm afraid that you haven't really resolved matters to my satisfaction. 

  I mentioned that I felt that this may well constitute a breach of the 
provisions of the Disability Discrimination Act, as the service being provided 
is no longer accessible to screenreader users. I'd be grateful if you would 
please deal with that point, and let me know by when it is intended that the 
iPlayer will be accessible. Why were the needs of screenreader users not 
incorporated into the new player before it was released? 

  Is there a formal complaints procedure which I can follow to have the matter 
investigated thoroughly?


  With many thanks,

  Richard Godfrey-McKay



  Richard Godfrey-McKay
  Tel: (01738) 445 880
  Mobile: (07791) 452 593

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