[access-uk] Re: MORE ON BBC IPLAYER
- From: "Colin Fowler" <col.fowler@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 29 Jul 2008 10:22:57 +0100
I am disappointed at your view Ray, it's nothing to do with setting a good
example, it's a statutory obligation. And personally as a licence payer, I
expect them to comply with legislation.
I recognise that to some it may appear a very insignificant matter, but aren't
they the same head in the sand types that were only too happy to turn a blind
eye to equality for Black and minor ethnicity?
----- Original Message -----
From: Rays Home
To: access-uk@xxxxxxxxxxxxx
Sent: Tuesday, July 29, 2008 9:27 AM
Subject: [access-uk] Re: MORE ON BBC IPLAYER
I of course eplore the lack of propper access to the IPlayer from the start,
but I'm sure it will be put right - and it can be, i'[m pretty confident of
that.
Yes, the Beeb should be setting a good example as a public service
broadcaster, but how many large corporate organisationsare doing what they
should be doing, let alone the smaller operators? So, as Iain says let us have
a bit of perspective here.
Ray.
----- Original Message -----
From: Iain Lackie
Subject: [access-uk] Re: MORE ON BBC IPLAYER
In general, the service is neither difficult nor impossible. It is only the
volume and the jump functions which are unavailable. I think we need some
perspective here.
Iain
----- Original Message -----
From: Keith Jones
Subject: [access-uk] Re: MORE ON BBC IPLAYER
I mentioned that I felt that this may well constitute a breach of the
provisions of the Disability Discrimination Act, as the service being provided
is
no longer accessible to screenreader users.
If this thing is generally available to the public but is difficult or
impossible for blind people then it does constitute a violation of section 21.
RNIB should be able to advise on remedies.
Keith Jones
----- Original Message -----
From: Richard Godfrey-McKay
To: access-uk@xxxxxxxxxxxxx
Sent: Monday, July 28, 2008 8:32 PM
Subject: [access-uk] MORE ON BBC IPLAYER
Hi, In case it's of interest, here's the dreadful reply I got from the
beeb, followed by my reply - which, on rereading, should have been stronger:
"Dear Richard
Thank you for contacting BBC iPlayer support team.
I understand you want audio description on BBC iPlayer for screen
reader users.
We have received similar reports from other users and I can confirm
that our development team are working hard to resolve the issue.
You may wish to check the BBC iPlayer messageboard for the latest
updates regarding this issue.
www.bbc.co.uk/dna/mbiplayer
For future reference you may wish to know that you can contact the BBC
iPlayer support team via the following web form:
https://iplayerhelp.external.bbc.co.uk/templates/bbciplayer/emailForms/emailPage
Once again thank you for contacting BBC iPlayer. If you have any
further enquires please do not hesitate to contact our team.
Regards
Usha
BBC iPlayer
Dear Usha, Thank you for your reply to my complaint.
I'm afraid that you haven't really resolved matters to my satisfaction.
I mentioned that I felt that this may well constitute a breach of the
provisions of the Disability Discrimination Act, as the service being provided
is no longer accessible to screenreader users. I'd be grateful if you would
please deal with that point, and let me know by when it is intended that the
iPlayer will be accessible. Why were the needs of screenreader users not
incorporated into the new player before it was released?
Is there a formal complaints procedure which I can follow to have the
matter investigated thoroughly?
With many thanks,
Richard Godfrey-McKay
Richard Godfrey-McKay
Tel: (01738) 445 880
Mobile: (07791) 452 593
Please read this special message
My partner, Cindy, is losing weight and at the same time, raising money
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Please go to
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Richard
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